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DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page. ______________________________________________________________________
Position Overview:We are a $3B global eCommerce leader serving millions of customers across a vast and technically complex product catalog. As we scale our digital experience, we are seeking a strategic and customer-obsessed Director of Digital Category Experience to lead the end-to-end optimization of our online product category experiences. In this critical leadership role, you will shape how customers discover, evaluate, and interact with products across the digital journey-from search results and navigation to product detail pages and associated product recommendations.
You will lead a cross-functional team and partner closely with UX, Digital Product Owners, IT, Technical Product Content, Product Data Management, SEO, Analytics, Customer Insights, and Engineering to deliver personalized, data-informed experiences that drive product discovery, conversion, customer satisfaction, and business growth.
Responsibilities:
Customer-Centric
Category Experience Strategy
Define and own the strategy for optimizing product category experiences online Lead customization efforts by product category, ensuring content, structure, and layout are tailored to customer needs and product characteristics Search, Navigation & Discovery
Partner with product and UX teams to evolve category navigation, filters, and search results for improved relevance and usability Test and measure strategies for reducing friction in the path to selection Oversee strategies for search results by search term type, intelligent product sorting, and localization by user location Drive improvements to search relevance, product findability, and conversion by partnering with UX, SEO, and digital product teams Product Information Optimization
Collaborate with PIM and digital asset teams to improve completeness and accuracy Develop and implement new data source for existing legacy product associations Develop and refine rules and strategies for cross-selling and up-selling Leadership & Team Development
Build and lead a high-performing team of merchandisers, strategists, and analysts Foster a high-performance culture with strong analytical rigor, operational discipline, technical expertise, and creative problem solving Establish clear goals, KPIs, and development paths for team members Data-Driven Decision Making
Leverage customer insights, behavioral analytics, and A/B testing to continuously optimize category performance Own key metrics including conversion rate, product discovery rate, bounce rate, and category-level revenue performance Cross-Functional Collaboration
Serve as the connective tissue between IT, Product Owners, UX, SEO, and engineering teams
Qualifications
10+ years of experience in eCommerce leadership, with a strong focus on digital merchandising, category management, or site experience Proven ability to lead customer-centric strategies that optimize the product discovery and decision journey Demonstrated success in optimizing large-scale digital catalogs for performance, discoverability, and conversion Strong understanding of Search, PIM systems, site optimization, and analytics tools (e.g., Google Analytics, Contentsquare) Experience with A/B and multivariate testing programs with a deep understanding of customer behavior data Exceptional leadership skills with the ability to build, inspire, and scale high-performing teams. Analytical mindset with a bias for action and continuous improvement Strong collaboration and communication skills; able to influence cross-functional stakeholders and executives Passion for delivering exceptional digital shopping experiences
Preferred Qualifications
Physical Requirements:
Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
Compensation:
The base pay range for this position is: $130,000
to $180,000
Many factors influence the determination of base pay within a range, including the candidate's work experience in related roles; the candidate's knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position. ______________________________________________________________________ DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com. Know Your Rights: Workplace Discrimination is Illegal
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DigiKey Electronics
Jun 30, 2025