Office Technician Class Scheduling

Under general supervision, performs difficult and varied clerical duties for a department or an organizational unit. Work requires detailed knowledge of an operation and the exercise of independent judgment and initiative in a wide range of matters to assist management or professional personnel in the completion of significant details including correspondence, public contacts, or by gathering background material for supervisor's review. Develops and refines routines for continuing work to completion. Trains and directs clerical subordinates. Instructions received are general in nature and review is normally only for results obtained.Under general supervision, performs difficult and varied clerical duties for a department or an organizational unit. Work requires detailed knowledge of an operation and the exercise of independent judgment and initiative in a wide range of matters to assist management or professional personnel in the completion of significant details including correspondence, public contacts, or by gathering background material for supervisor's review. Develops and refines routines for continuing work to completion. Trains and directs clerical subordinates. Instructions received are general in nature and review is normally only for results obtained.

Drafting and Reporting Drafts forms, composes form letters, and compiles factual reports which require exercise of judgment.

Data Management and Analysis Performs data collection, entry, compilation, calculations and creates statistic charts, tables, graphs and reports for departmental needs.

Telephone and Inquiry Handling Answers telephones and directs calls to designated personnel. Responds to inquiries and provides broad and detailed information requiring knowledge of department operations and procedures; exercises discretion and ability to determine the level of sensitive information; refers unusual inquiries to supervisor for handling.

Scheduling and Travel Coordination Serves as appointment and meeting coordinator for the leadership administration; maintains appointment calendar; makes comprehensive travel arrangements, food arrangements and prepares itinerary; prepares and confirms necessary authorizations, check requests, and reservations for administrative leadership. May include special event and off-campus activity organizational support.

Reception and Visitor Assistance Performs receptionist duties, receiving and directing visitors to appropriate offices or personnel.

Mail and Correspondence Management Opens, prioritizes, distributes, and re-routes mail. Composes correspondence independently requiring knowledge of school policies, procedures, and practices in response to general inquiries and requests from Administration or supervisor's general direction.

Staff Training and Supervision Trains and supervises staff to perform data entry, bookkeeping and record organizational activities.

Professional Participation Participates in meetings, workshops, seminars, and other professional activities.

Proofreading and Verification Proofreads and corrects written materials. Verifies information for accuracy and completeness and resolves discrepancies in listings, reports, or other sources.

Records and File Management Organizes, creates, maintains, and updates data and resources information including files, records, logs, listings, other sources.

Additional Administrative Support Performs other related duties as required for the efficient operations of the division.

Required Education and Experience High School diploma or G.E.D. and completion of two (2) years of clerical course work in an approved business school or a high school and/or Associate Degree in related field. Four (4) years of office clerical experience including two (2) years of experience at the Clerk II level or related work experience.

Preferred Education and experience :Some college; Technical certificate; Associate or Technical Degree and/or Bachelor's degree in related field. Five (5) to seven (7) years of relevant experience.

Preferred License/Certification:CPR/First Aid Certification.

Knowledge, Skills, And Abilities

• Knowledge of Wisconsin Technical College System or department mission and objectives.

• Knowledge of trends, issues, and accepted practices relevant to the position.

• Working knowledge of business English, spelling, grammar and punctuation.

• Thorough knowledge of modern office practices, procedures and skill in their application.

• Ability to compose a wide variety of correspondence without specific instruction.

• Ability to keep complex records, to assemble and organize data, and prepare reports from such resources.

• Ability to produce reports in clear and readable formats.

• Ability to interact with people, and work in a fast-paced environment.

• Ability to work without supervision.

• Ability to follow directions both oral and written.

• Ability to perform arithmetic computations rapidly and accurately.

• Strong attention to detail.

• Demonstrated ability effectively supervise and support staff and interact with all levels of management.

• Proficiency software specific to position, including Microsoft Office Suite especially Excel, Word and other applicable software applications.

• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

• Ability to communicate effectively through both oral and written means.

• Ability to establish and maintain effective work relationships with peers, employees, students, faculty, representatives from outside organizations, and the general public.

• Ability to convey an image of professionalism and dedication in work related activities.

• Ability to work with culturally diverse student and employee populations.

• Ability to take and transcribe dictation quickly and accurately.

Core Competencies:The ideal candidate will demonstrate a customer-focused mindset, a proactive and action-oriented approach, the ability to value and work effectively across differences, a commitment to ongoing self-development, and genuine compassion in their interactions. They will be skilled in cultivating innovation, optimizing work processes for greater efficiency, and ensuring personal and team accountability. Success in this role also requires strong collaboration skills, interpersonal savvy, effective communication, and the ability to build and instill trust across teams and stakeholders.

Hours The technician is generally expected to be available Monday - Friday between the hours of 8:00 a.m. and 4:30 p.m. Flexibility may be required to support departmental needs, including occasional evening or weekend hours and travel between campus locations.

EEO Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu