Dispatch Supervisor, Operations

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at matson.com.

About the Role

The Operations Supervisor position is responsible for dispatching up to 20 local street tractors and the administrative activities of associates performing dispatch functions, while offering quality service to our customers. Duties may also include overseeing hostle, warehouse, yard and auto operations when needed. This position is also responsible for planning, organizing, and managing the staffing for all areas of the operation in coordination with other supervisors. Conduct daily pre-shift meetings to assign labor to work areas. Maintaining the "safety first" culture of the Tacoma operation.

What you'll do:

• Supervise the activities related to truck dispatch while ensuring customer satisfaction and established profit/production goals are met.
• Responsible for supervising up to 30 bargaining unit employees - Teamster and OPEIU combined.
• Communicate with drivers and customers on pick-ups and deliveries.
• Maintain accurate payroll, dispatch logs, and spreadsheet.
• Other duties may include supervising the hostle, warehouse, yard, and auto operations.
• Work with management team to plan, organize, and manage staffing for all areas of the operation.
• Conduct daily pre-shift meetings to assign labor to work areas.
• Evaluate dispatch costs, methods, and opportunities to improve network efficiency.
• Supervise labor within the department by utilizing the Collective Bargaining Agreement (CBA) in order to maintain a productive and efficient labor climate.
• Ensure safety standards are maintained to protect associates, cargo, and property, i.e., equipment operations and hazardous materials.
• Maintain fixed and variable expenses for dispatch operations at or below budgeted levels while maintaining operating efficiencies.
• Ensure proper and productive communication with other departments and terminals.
• Other duties as assigned.

Key Performance Indicators (KPIs):

• Dispatch supervisor is responsible for 17 street drivers.
• Hostle / Warehouse supervisor is responsible for 12 hostle drivers and 5 warehouse personnel.
• Yard supervisor is responsible for 13 yard and auto personnel.
• Promoting safe work activities by conducting safety audits and attending company safety meetings.

You have these skills:

• Decision-Making - Makes sound decisions, even in the absence of completion information.
• Collaborates - Works with others across the organization and outside of the organization to achieve a shared objective.
• Communicates Effectively - Communicates in a variety of settings including one-on-one, small and large groups, or among a diverse group of customers or position levels.
• Action-Oriented - Quickly takes action on challenges, steps up to handle tough issues, and identifies and seizes new opportunities.
• Ensures Accountability - Takes personal responsibility for decisions, actions, and failures.
• Situational Adaptability - Adapts approach and demeanor to match the shifting demands of different situations.

And these qualifications:

• 5 years' experience in a transportation related field. Experience working with and supervising union employees required.
• Prior dispatch experience with knowledge of the local area.
• Extensive PC software, report writing and data entry knowledge. Highly organized and detail oriented.
• Ability to gather and analyze information and make appropriate decisions in a number of conditions under tight time frames to meet cost and service requirements.
• Ability to exhibit flexibility; adapt to change and stress in ambiguous situations. Able to adapt to changing hours and other variables.
• Strong supervisory, team-building skills. Ability to establish goals, set priorities and schedule daily responsibilities in a constantly changing environment.
• Interacts effectively and develops rapport with associates, managers, departments, and locations. Must work effectively with customers, vendors, and labor groups.
• Evaluate situations and take initiative on issues as needed; adapt to and work effectively within a variety of situations, and with individuals and groups, promoting teamwork and cooperation.
• Ability to work weekends, holidays, and various hours as needed.
• Valid Washington state driver's license.
• Ability to obtain and maintain a TWIC card.

Physical Requirements:

• Ability to sit in front of a computer for at least two hours at a time.
• Ability to lift 10 lbs. on occasion.
• Ability stand, bend, walk, climb, kneel, reach, push, pull, talk, and hear.
• Work in all types of weather.

The annual salary range is posted for this position in Washington. The salary offered will depend upon qualifications and other operational considerations.

Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death, and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching, cash balance plan and profit sharing, along with 13 paid holidays, 10 sick days and a tiered vacation plan. More information on our benefits can be found here.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.
View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.