Billing Advocate Associate

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity:

Billing Advocate Associates for our Bill Resolve division are responsible for organizing, auditing, and managing patient accounts. You will assist with empowering healthcare consumers by reducing the financial burden of healthcare.

How you will contribute:

• Develop and execute on strategies for reducing patient medical bills including working with provider offices, insurance companies and collection agencies

• Work with providers and insurers to efficiently process patient claims

• Negotiate bills with medical providers, hospitals and collection agencies

• Answer patient inquiries related to their medical bills

• Manage task tracking and record interactions in our Patient Management database to ensure high quality service

• Analyze EOB's and medical bills for errors

• Work with leadership and colleagues on special projects that improve Bill Resolve operations

What you will bring with you:

• Prior medical billing, coding and /or claim adjudication or auditing is required

• Must have strong familiarity with various medical insurance (private, Medicare, etc.) plan selection

• Familiarity with EOB's and medical bill coding

• Experience with Medicare Supplemental, Medicare Advantage, and Prescription Drug plans is preferred

• National health insurance knowledge as well as Affordable Care Act Knowledge is preferred

• Strong work ethic

• Excellent time management skills

• Computer proficiency in MS Office

• Ability to work with a diverse range of people

• Willingness to go above and beyond for our clients

• Ability to work with leadership to identify areas of improvement to ensure that we save our clients the most money possible

• Self-starter, ability to work independently and as part of a team

• Compelling communicator, service oriented and ability to work collaboratively with others

• Ability to navigate and adapt to a changing, fast paced work environment

• Extremely high attention to detail

Salary Range: $47,600 - $64,300

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.