Patient Education Program Coordinator

Scope of Position

The Patient Education Program Coordinator in the Arthur G. James Cancer Hospital and Richard G. Solove Research Institute reports to the Associate Director, Patient Education. The person in this position will be responsible for the initiation, planning, execution, and evaluation of consumer health education projects for both ambulatory and inpatient areas.

Position Summary

The Patient Education Program Coordinator serves as a resource to providers, patients, and families with the goal of enhancing health education and health literacy for oncology patients. The Patient Education Program Coordinator is responsible for the development of materials, application and evaluation of evidence and best practices, and ensuring compliance with policies and regulatory guidelines related to patient education. The Patient Education Program Coordinator is responsible for the planning, initiation, organization, execution, and evaluation of education programs and learning activities designed to assist patients and family members to become knowledgeable, effective participants in their health care. Building and managing project teams and ensuring quality control throughout a project lifecycle are central to this position. The Patient Education Program Coordinator develops, directs and coordinates competing demands of scope, schedule, cost, risk, quality, benefits, and differing stakeholder requirements and expectations. The Patient Education Program Coordinator is responsible for major areas of patient/family/caregiver educational materials related to cancer treatment, prevention, screening, follow-up, and long-term survivorship, as well as other related health conditions. This position provides cancer-related consultation for resources and support. The Patient Education Program Coordinator incorporates broad knowledge and skill in health care (especially oncology), health education, adult learning principles and methodology, and project management. Projects can range in timeline and may include a variety of media formats (print and video). The person in this position serves as consultant and resource specialist to providers, nursing and other James Hospital and Research Institute staff and associated areas for patient education and health literacy. This person must adhere to and understand all required regulations and standards of patient education necessary to operate within a hospital setting.

The Patient Education Program Coordinator must possess leadership skills, strong organizational and interpersonal skills, the ability to collaborate with multidisciplinary teams and build consensus, and the capacity to work independently.

In keeping with the James mission, vision, and values statements, participation in volunteer activities for the community and professional organizations is highly encouraged and supported.

Minimum Qualifications:

For Hire: Bachelors degree (Masters preferred) in healthcare field, such as nursing, health education, public health, or related field required. Previous experience with health education, patient care, educational programming, progressive experience in leadership and collaborative work with multi-disciplinary teams in a health care setting. Knowledge of adult learning principles, plain language writing, health literacy, and demonstrated skills in project management. 4 years of relevant experience required. 4-8 years of relevant experience preferred.

Ongoing: Demonstrates competency to meet essential job functions. Maintains knowledge related to patient care issues, quality improvement and cost reduction, current policies, procedures, and protocols.

Career Roadmap

FUNCTION: Health Care Administration

SUB-FUNCTION: Patient and Family Relations

CAREER BAND: Individual Contributor - Specialized
CAREER LEVEL: S3