Student Services Coordinator

• Greet visitors, answer department main phone, respond to inquiries and determine appropriateactions.
• Order office supplies and materials; manage office mail for distribution.
• Coordinate logistics for department and department-sponsored meetings and events, including room reservations, catering and technology setup.
• Manage master department calendar, including staff vacations, department- and school-sponsored meetings and events.
• Manage general department emails accounts; respond to inquiries; forward emails to appropriatedepartments/staff members.
• Manage department purchasing, procurement, reimbursements, payments, and Procard expensesand reconciliation.
• Coordinate document intake and management using student services platforms, includingCanvas, OnBase, WebAdMIT, Banner.
• Provide administrative support to student services staff.
• Maintain and process admissions applications, coursework / prerequisite verification,enrollment fees, applicant statuses and file review on WebAdMIT, CAAPID, and PASS; assistwith online data entry and updates on Axiom/Banner/Admissions Bridge systems.
• Review and score DDS and IDS applications.
• Manage background check process for DDS and IDS programs and review criminal background check reports.
• Review and track incoming student forms for completeness.
• Collect and evaluate transcripts for incoming / admitted students.
• Manage the import process of dental admissions to the student information system, Banner and Axiom bridge.
• Coordinate creation and distribution of surveys as well as collection, analysis and reporting of student services survey data.
• Manage pre-dental campus tour requests and admissions advising appointments for prospective students / applicants for the DDS, IDS, DH and residency programs.
• Assist in the planning of student services events and programs, including student retreats, Dugoni Discovery Day, pre-dental day, pre-dental visits.
• Perform all other duties as assigned by the Assistant Dean of Student Services or designee.

• Intermediate level Microsoft Word and Excel.
• Principles of business communication and composition.

• Work efficiently and accurately under pressure and with minimal supervision.
• Work and communicate with a variety of students and staff requiring effective problem solving and interpersonal skills.
• Maintain confidentiality of information in compliance with the Family Education Rights and Privacy Act (FERPA) and other applicable federal, state, local, or university regulations/guidelines.
• Perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
• Demonstrate good figure aptitude and problem-solving and retention skills.
• Provide excellent customer services to all stakeholders (prospective students, current students, families, faculty and staff).

• Minimum two year's experience in an administrative support position.

• High school diploma or equivalent.

• Position is full-time, 7.5 hours per day, 5 days per week.
• Occasional weekend or evening assignments may occur during various school events.

• Student services/financial aid/admissions processes preferred.

• Experience working in a university environment is strongly preferred.

• Bachelor's degree preferred.

• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

• Work performed is primarily general office/administrative with frequent use of computerkeyboard, mouse, and phone.
• Requires sitting majority of the working day; occasionally standing, walking, bending, and reaching.
• Occasional lifting of up to 25 lbs. should be anticipated.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.