Student Services Analyst Sr. (Coordinator of New Student Experiences)

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Phoenix
Jun 19, 2025
Student Services Analyst Sr. (Coordinator of New Student Experiences) Job ID: 321485 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $60,136.00 - $78,177.00/annually, DOE Grade 116 Work Schedule Monday - Friday, 8am - 5pm (40 hours per week); some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision - creating excellence in education for a better world. We focus on people - not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community - we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Phoenix College is seeking a full-time Student Services Analyst Sr. to plan and coordinate new student onboarding and engagement-related projects and support large-scale, college-wide system initiatives. This position will lead the development, implementation, and continuous improvement of projects to enhance student success, retention, and completion. The Student Services Analyst Sr. will coordinate, design, and implement comprehensive new-to-college student experiences and programming, helping them to acclimate better and feel more connected to the campus. This position will collaborate with student affairs teams, faculty, and administrators to create a holistic and supportive environment, increasing enrollment and improving retention. The position will leverage best practices and technology solutions to create opportunities, activities, and programming related to student success. Areas of oversight and influence may include, but are not limited to, new student group advising and orientation, first-year experience and success, and retention programs. To succeed in this role, you will need excellent communication and organizational skills and proficiency in using technology to track progress against goals, Student Information Systems, and other technologies to document work activities and organize daily priorities. Essential Functions New Student Onboarding: 40% Leads the planning of new student onboarding. Develops, oversees, and evaluates student services program functions consistent with best practices such as new student orientation, first-year experiences, student success retention programs, and enrollment management. Coordinates with various student affairs teams to strengthen the enrollment pipeline and facilitate the successful onboarding of new students at Phoenix College. Collaborates with campus stakeholders in the development, execution, and evaluation of new student experiences. Maintains liaison with stakeholders; serves as a representative, providing professional support to committees, advisory, and other professional groups. Coordinates the recruitment, selection, training, and supervision of student leaders supporting new student onboarding experiences. Manages scheduling, provides ongoing mentorship, and ensures effective participation in orientation activities. Program Administration: 20% Establishes program goals, initiatives, and guidelines and composes reports, presentations, and other unit work products. Maintains and oversees the administration of database and program information (Excel and Google Suite). Participates in strategic planning and decision-making. Aligns and integrates strategies related to strategic enrollment management, retention, and Student Learning Outcomes in the programs of responsibility. Program Assessment: 15% Collect data and prepare reports to provide feedback on the overall effectiveness of new student onboarding. Conducts assessment, reviews findings, and analyzes trends; reviews and evaluates program outcomes. Identifies program needs and issues. Recommends solutions to student barriers and programming. Special Projects: 15% In collaboration with the Dean of Student Affairs office, assists with developing strategies that engage new students and integrate them into the campus community through continuous connection to campus resources. Leading and managing special projects, such as unique populations requiring a college point of contact and coordination of wrap-around services, including tailored strategies and targeted support. Other: 10% Performs other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration, or related field, and four (4) years of progressively responsible student services experience coordinating, administering, planning, or evaluating. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Two (2) or more years of professional experience in higher education with a focus on student success and engagement. Two (2) or more years of demonstrated ability to lead and implement student success and/or retention initiatives, programs, or activities. Two (2) or more years of proven project management experience across both large- and small-scale initiatives, with the ability to work independently and manage multiple priorities effectively. Two (2) or more years of experience developing, coordinating, and facilitating student leadership programs. One (1) or more years of experience in collecting, analyzing, and interpreting data to inform decision-making and effectively communicate findings to diverse stakeholders. Special Working Conditions MCCCD does not sponsor individuals for any type of work visa. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. May be required to sit for a prolonged period of time, viewing a computer monitor Travel to campus during the interview/selection process will be at the candidate's own expense This position may be required to travel to a variety of locations on and off campus as needed to conduct District or College business. Working Conditions: Work is routinely performed in an indoor office environment. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Apply on or before 06/29/2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321485&PostingSeq=1 jeid-5fedf3a6f0952b4f879e16f7d74a56cc