Customer Success Manager, Email Security

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

• Plan and execute our post-sale onboarding process, to move the Harmony Email platform to production and provide the initial training
• Assist and track customers with the ongoing deployment and usage of Harmony products and services
• Author and contribute to knowledge base articles and user guides
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
• Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Collaborating with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
• Develop and nurture relationships with key customer decision makers
• Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal)
• Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate

• Strong understanding of how Internet protocols work (HTTP, SMTP, etc.)
• Knowledge of HTTP/S, SMTP, DNS, LDAP or similar protocols, Linux, Office 365, G-Suite.
• Experience with Email security solution - big advantage
• Strong technical presentation and communication skills, both verbal and written
• Demonstrated industry experience interacting with customers
• Technical background in messaging and Internet security principles
• Ability to work independently in a high-velocity environment
• Energetic, hardworking, positive attitude, team player, flexible yet organized and consistent
• Must be eligible to work in the United States without sponsorship now or in the future.

It would be great if you also have:

• CISSP or other cyber security certification
• Professional proficiency in several languages - advantage.
• Degree in Computer Science, Electrical Engineering or equivalent

EOE M/F/Veterans/Disabled