New 
Senior Asylum Services Manager
 International Rescue Committee | |
life insurance, paid time off, sick time, 403(b)
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| 1200 South 192nd Street (Show on map) | |
 Jun 17, 2025 | |
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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The Senior Asylum Services Manager brings an understanding of the lived experiences of asylum seekers, including their migratory journey, the barriers they face accessing protection and services, and the duality of migrant agency and structural vulnerability to a critical role that will manage the provision of integrated resource navigation and referrals to recently arrived asylum seekers and other eligible migrants in Washington State.
The position will oversee the operations of the Hub for the Washington Migrant and Asylum Seekers Support Project (WA MASSP). The Hub is responsible for conducting in person and virtual screening, intake, needs assessments and referrals for eligible participants and hosts and manages a centralized database for WA MASSP. The Sr Manager will ensure quality of service, compliance with donor requirements, and coordination with partners while managing a multi-site, multi-shift team. The Hub's work informs the development of a humanitarian reception system for asylum seekers in Washington State that is data-driven, protection-centered, and responsive to client needs and interests.
Major Responsibilities
Program Delivery:
* Lead the day-to-day intake, assessment and resource navigation provision for individuals and families accessing the Hub across multiple sites and modalities.
* Supervise Asylum Services Intake Coordinators and Referral Pathways Coordinator across multiple sites, providing guidance and support in service delivery.
* Triage and assess emergency cases that merit immediate action, escalation or exceptions.
* Oversee the development of Standard Operating Procedures (SOPs) to ensure staff capacity to consistently provide high-quality services to ensure a safe, supportive environment for clients and staff.
* Collaborate closely with the IRC technical and operational units to ensure successful program design and delivery aligned with IRC's best practices and policies.
* In collaboration with stakeholders, maintain a comprehensive list of resources and referral options to support the complex needs of asylum seekers.
Leadership and Staff Management:
* Lead a multi-departmental team in accordance with IRC's People Manager Standards. Train and provide leadership to staff in all aspects of program responsibilities.
* Oversee the recruitment, onboarding, training, and evaluation of Asylum Services team members
* Provide ongoing coaching, mentorship, and professional development opportunities to ensure a high-performing and motivated team
* Foster a positive, collaborative, and client-centered team culture that values diversity, equity, and inclusion
Partnership Building and Management:
* As the WA MASSP Hub and in collaboration with other senior management team members and relevant technical units, assess partner's implementation, provide guidance, technical assistance, and capacity-building support to ensure the success of all partners within the consortium in delivering the services.
* Act as primary point of contact for the WA MASSP Hub as it relates to statewide coordination with WA MASSP and other partners Facilitate regular communication with WA MASSP partners to ensure a collaborative and Hub/Spoke model.
* Coordinate with other IRC programs serving asylum seekers in Washington and across RAI US.
* Represent the IRC at relevant meetings, forums, and events, advocating for the needs of asylum seekers and promoting the program's impact.
* Participate in efforts to better measure client satisfaction, capture and learn from client feedback, and engage clients in the project's delivery and quality improvement.
Contractual Compliance:
* Manage the ORIA contract and develop policies and systems for effective and timely reporting, budget design, spenddown and invoicing.
* Ensure utilization of Signpost data management system and program data is protected, monitored for ongoing quality and improvement, and used to support opportunities to improve reception services for asylum seekers and ongoing donor reporting as applicable.
Other related duties as assigned.
Key Working Relationships:
Position Reports to: Deputy Director of Programs
Position directly supervises: Asylum Services Intake Coordinators, Referral Pathways Coordinator, Partnerships Coordinator
Other Internal and/or external contacts:
Internal: Range of technical and operational units, including the Asylum & Legal Protection Unit, Signpost and Innovation Teams; Safeguarding & Protection Officer.
Job Requirements:
Work Experience:
* Five or more years of related professional experience working with asylum seekers and other migrant populations, preferably with a non-profit or social service organization.
* Minimum of three years of program management and supervisory experience, including program oversight, review and monitoring of cases, and compliance with contractual obligations.
Education:
* Undergraduate degree; graduate degree preferred, ideally in a social work, migration studies, or related field of study.
Demonstrated Skills and Proficiencies:
* Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and dedication to the rights and realities of immigrant communities in the U.S., including through lived experience.
* Strong understanding of the service provider landscape in Washington State, preferred.
* Strong relationship-building, diplomacy, and networking skills; effectively building internal and external relationships.
* Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, integrity, and equality. The ability to lead in a way that recognizes that IRC's work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
* Demonstrated success working and communicating effectively in a multicultural environment.
* Self-starter with excellent problem-solving skills combined with a proven track record to prioritize duties and manage time effectively.
* Strong cross-cultural understanding and excellent communication skills, both written and verbal.
* Attention to detail and accuracy in work product.
* Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools.
Language Skills:
* Fluency in written and spoken English
* Bilingual ability preferred in Spanish, Portuguese, French or Lingala. Strong cross-cultural understanding and excellent communication skills, both written and verbal.
Working Environment:
* Regular on-site presence across Hub and satellites. Compensation:Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Equal Opportunity US Benefits:We offer a comprehensive and highly #LI-6 Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
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