Job Title: Community Engagement Coordinator / Community Outreach Coordinator
Location: Austin, TX 78702
Pay Rate: $25.00/hr. on W2.
Salary: $25.00/Hr. on W2.
Shift Hours (8 Hours/ 10 Hours): 40hrs. per week
Job Summary:
- The Community Engagement Team Coordinator reports directly to the Manager, Community Engagement. This position is responsible for Community Engagement Team coordination of projects and programs to develop, maintain, and strengthen community relationships. This is accomplished through a program of work in three (3) general areas: Community engagement in Agency Decision-Making, Community Liaison, and coordination of Community Engagement Programs.
Role & Responsibilities:
- Lead community engagement projects and programs designed to promote understanding and reach informed consent on issues related to Capital Metro policies, projects, and services. Ensure adherence to project and program timelines and achievement of goals.
- Lead inter-departmental teams to ensure the integration of community engagement efforts with other Capital Metro departments and partner transportation organizations.
- Support the agency's sponsorship program by leading community-powered programs to build community awareness and support of Capital Metro's services and programs.
- Coordinate community meetings and events in-person, virtual, and hybrid settings.
- Respond and engage with community members in a variety of forums, such as in-person meetings, e-mail communication, social media messages, and phone calls.
- Responsible for data collection for Customer Relationship Management (CRM) software, monitoring communication and recording it for follow up.
- Work collaboratively with Marketing and Communications to assist in design and develop materials for dissemination to the public at large.
- Work with the community to understand how issues and problems impact the public, engage the community in the process of identifying and analyzing various alternatives for addressing problems, and obtaining community input and feedback on recommended alternatives.
- Communicate community engagement results to executive staff and Board of Directors; as needed.
- Liaise with stakeholders (neighborhoods, businesses, community groups, institutions, etc.) to provide an active community presence for Capital Metro.
- Represent the organization in public and civic meetings, public hearings and in the course of official agency correspondence. This position requires a high degree of discretion in judgment and ability to determine the most optimal strategies that will result in the most benefit to Capital Metro.
- Troubleshoot operational issues and recommend policy and procedure changes to improve customer satisfaction and increase community trust in Capital Metro.
- Conduct research and compile data on community issues: interview citizens, gather and analyze facts, opinions, concerns and community needs.
- Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
- Perform other duties as required and/or assigned.
Education and Experience:
- Bachelor's degree in Business, Public Affairs, Public Relations, Urban Planning, Communications or related field. Additional relevant experience may be substituted on a year-for-year basis for up to four years.
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22nd Century Technologies, Inc.
Pay Rate: $25.00/hr. on W2.
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