Field Resource Trainer

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

The Field Resource Trainer is responsible for developing and delivering comprehensive training programs that encompass all aspects of New Flyer and MCI field staff job requirements, including product lines and ORACLE Service software. The aim is to cultivate a world-class field workforce through effective training initiatives.

WHAT YOU WILL DO:

• Recommend course of action to solve problems brought to the department by the field staff or the customer directly.
• Assign a Risk Priority Number to every Field Service Action Report (FSAR) to determine the priority of the issue and assist with managing work queues.
• Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing Supplier Corrective Action Notices (SCAN) for supplier issues.
• Create instructions to service or service bulletins with clear information for the field staff to complete the repair. This may require field work to determine root cause and corrective action.
• Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Stay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicle.
• Resolves customer problems or complaints effectively and in a timely manner.
• Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
• Special assignments as required.
• Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• Heavy duty mechanical experience, Electrical/electronic troubleshooting experience a plus
• 2 years Technical College or equivalent
• 1 year of training experience preferred.
• Technical writing experience a plus
• Proficient with diagnostic software
• Valid driver License

*Travel is required across Canada and the US (50% - 75%)*

WHY JOIN OUR TEAM:

• Competitive Wages
• Benefits starting day one of employment
• Health, Dental, and Vision Benefits
• Retirement Plan
• Life Insurance
• A continuous learning environment
• Ability to advance your career with a growing company
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.