Client First Center Advocate

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cincinnati
Jun 10, 2025
Client First Center Advocate Onsite- Cincinnati, OH Technical Summary * Customer Service * Financial Services * Banking * Account Management * Call Center * Technical Support Description Our financial services client is looking to bring on a Client First Center Advocate to support company growth. The Client First Center Advocate will act as customer support to engage with customers via phone, email, and chat. The Client First Center Advocate will assist with financial service inquiries relating to basic banking literacy, checking account, savings account, password, website and technical support. Duties * Learn, understand, and implement call policies and procedures. * Resolve issues with First Contact Resolution. * Handle frontline interactions from customers, guests, and visitors. * Apply "white glove" service when interacting with customers. * Use strong attention to detail to understand concerns and provide solutions. * Communicate via CRM, phone, email, chat, virtual and in-person. * Multitask between customer support and documenting. * Utilize software to navigate within CRM. * Answer customer inquiries relating to bank products and services. * Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat. * Recognize sales opportunities and refer clients to associates. * Remain current on products, services, and promotions. * Resolve customer inquiries or issues with respect to any loan product offered. * Take care of customer issues through account research and utilization of materials and resources. * Perform customer account transaction and maintenance activities accurately. * Strive for first contact resolution of customer inquiries, transactions, and problem resolution. * Escalate customer requests requiring additional knowledge or expertise as defined by department leadership. Schedule & Environment * Monday-Friday 8am-5pm * Will work (2) Saturdays over 8-week rotation * Office/Banking * Financial Services Interviews * Interviews: June 16-20 * 2-step Interview process * 1st-step, virtual with HR * 2nd-Step, Onsite with Team * (1) Basic Online Assessment Required, HR will discuss with candidates during virtual HR Meeting Start Date & Compliance * Start Date: July 14, 2025 * Background Check * Drug Screen * I9 * (2) Security Trainings Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cincinnati,OH. Application Deadline This position is anticipated to close on Jun 12, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.