Senior Facilities Manager

JLL
parental leave, paid time off, 401(k)
United States, California, San Francisco
Jun 09, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Primary Responsibilities Client Relationship Management Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers. Communicate/escalate with appropriate parties (manager,client, vendors, etc.) Leadership Lead and manage JLL staff including direct reports to deliver contracted services. Facilitate meetings including agendas and after-action item reports. Exercise leadership and management skills in a matrixed environment to achieve results. Operations Lead and manage all services for all contracted hard service suppliers. Ensuring services are delivered consistently with agreement terms Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers Lead and manage Facilities Coordinators to support operations Manage and coordinate scheduling of 3rd party maintenance activities Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards Demonstrate an understanding of Mechanical, Electrical and Plumbing and regulatory requirementsas it pertains to 3rd party vendor responsibilities Travel Required: up to 50% Financial Build and manageoperating budgets - including monitoring, analyzing and accurate reporting adherence. Understand, explain, and report results and variances. Manage budgetary requests, analysis and operational reporting: monthly and quarterly, as needed Read and understand the applicable Service Level Agreements and associatedfinancial impact. Program & Project Management Apply a programmatic approach to routine tasks, small projects, and other requests to support delivery of services and increase customer satisfaction. Lead, manage, and assist JLL operations team with tactical planning,goals, objectivesand execution. Recommend, plan,and execute continuous service quality improvements Lead, manage, coordinate, and support meetings with service providers and other stakeholders Lead and manage direct reports to achieve the Key Performance Indicators Conduct root cause analysis (RCA) for any vendor failures and support client RCAs Perform other duties, activities, or projects as assigned Job Requirements Undergraduate degree in business administration, engineering, engineering technology or related field recommended Minimum 5 years in vendor or facility management of multi-building operations Mechanical, electrical, plumbing and fire suppression system knowledge of commercial/critical facilities Self-motivated to work in a remote environment Strong interpersonal skills, ability to communicate well in both oral and written reports Strong organization skills and collaborative management style Strong proficiency in MS Word, Power Point, and Excel (for reporting and reconciling data) Strong proficiency in CMMS systems Valid California driver's license Must live within the client territory and the territory in which you manage Estimated total compensation for this position: 132,000.00 - 204,000.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: Remote -Sacramento, CA, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. 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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.