Financial Aid Counselor

Milwaukee School of Engineering (MSOE)
In addition to being located in the heart of downtown Milwaukee, MSOE offers a competitive compensation package including base pay; PTO; 13 paid staff holidays per year; medical, dental, vision, disability, and life insurance plans; 403(b) retirement plan
vision insurance, parental leave, paid time off, paid holidays, 403(b), retirement plan
United States, Wisconsin, Milwaukee
1025 North Broadway (Show on map)
Jun 09, 2025
Who We Are Milwaukee School of Engineering (MSOE) is an academic institution intrinsically tied to the real world - a confluence of industry knowledge, work ethic and an enduring desire to know more. The university offers Bachelor's and Master's degrees in engineering, computer science, machine learning, user experience, construction management, actuarial science, business and nursing. With about 3,000 students, faculty and staff, MSOE is large enough for big opportunities and small enough for personal attention. A Small University Dedicated to Achieving Big Things MSOE is a supportive environment where everyone is valued. Our method of learning by doing is our distinction: it is how we teach, how we learn and how we serve. MSOE's top priority is serving our students. By joining our community, you are building the leaders of tomorrow. Our Mission MSOE is the university of choice for those seeking an inclusive community of experiential learners driven to solve the complex challenges of today and tomorrow. We are united by our six values - collaboration, excellence, inclusion, innovation, integrity and stewardship - which represent the core of our campus culture. Under the leadership of Dr. John Walz, MSOE has embarked on an ambitious strategic plan, Extraordinary Together, that propels the institution forward. At MSOE, we are dedicated to promoting an academic environment marked by an unwavering respect for every individual. Summary MSOE invites applications for a full- time Financial Aid Counselor to join our Financial Aid team. Providing a high level of service to students, the Financial Aid Counselor will have a primary responsibility for responding to inquiries regarding financial assistance and informing and advising students and families about financial aid eligibility, application procedures, costs and financial policies, individualizing information to the particular needs and situation of the student. Essential Job Functions Customer Service Counsel students and families on both specific and general financial aid issues. Respond to emails and phone inquiries to answer questions and/or resolve student issues. Attend and present at campus events such as: Accepted Student Day, Open House, and Welcome Weekend. Processing Determines student eligibility for financial aid. Processes documents related to the evaluation of aid eligibility. Reviews special circumstances appeals. Award and distribute financial aid award packages. Administer the university's endowed scholarship funds Administer the verification process. Verify data on student financial aid applications using tax information and documentation provided by the student. Administer the Federal Direct Loan, Grant Programs and Private Loans, including the origination and disbursement of aid, reporting, and reconciliations. Serve as university VA certifying official Financial Aid Systems Maintain knowledge of both PowerFaids and Jenzabar student information systems. Assist with yearly setup, reporting and testing Process incoming FAFSA results (ISIRs) and requests all proper documentation from students/parents selected for verification. Update student record in the student information system when necessary. Other Duties and Responsibilities Serve on campus and financial aid related committees. Participates and shares in responsibility for interpreting and implementing Federal Methodology, verification requirements, federal and state regulations through reading of FSA handbook, verification guide, and other sources. Assist with the administration of Federal and state grants and Direct Loan program. Maintains transfer monitoring for NSLDS. This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Qualifications Bachelor's degree Demonstrated successful experience in financial aid administration including Title IV aid programs or the equivalent Knowledge of federal, local, and state programs that provide assistance to students and able to interpret regulations Ability to work with students of diverse cultural and economic backgrounds Demonstrated knowledge in management of financial aid need analysis, packaging and required revisions Solid counseling skills Skills and Abilities Ability to effectively communicate in both written and oral form. Ability to read and interpret documents such as tax returns, procedure manuals, and regulatory compliance documents. Ability to perform under deadlines and other administrative demands. Ability to work cooperatively with others. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before others. Ability to pay strong attention to financial data detail. Ability to review student charges, financial aid, and calculate amount due. Ability to apply commonsense understanding to carry out written or oral instructions. Ability to problem solve complex issues, using federal, state, institutional regulations as guiding principles. Keen ability to review data. Ability to use technology to streamline processes. Physical Demands While performing the duties of this job the employee is largely sedentary, the ability to move is required. The employee is occasionally required to traverse within their work area as well as other areas on campus. Work Environment This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Some evening and weekend work may be necessary to participate in campus-based programs such as Open House, Accepted Student Day, and/or Welcome Weekend. Why Join MSOE? At MSOE, we invest in our employees' professional and personal growth. MSOE offers competitive, fully comprehensive benefit plans to all full-time employees including medical, dental, life, disability and vision insurance, 13 paid holidays, Paid Time Off, and paid parental leave, as well as a 403(b) retirement plan with company matching of up to 6% of employee earnings and immediate vesting. Educational benefits are available for employees and family members. Plus, employees have access to our state-of-the-art fitness center at no charge. Located in the heart of downtown Milwaukee, MSOE is just blocks away from the beautiful lakefront, the theater district, museums, sports and music venues, parks and shopping. To view more detailed information about MSOE, please visit www.msoe.edu/hr. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is the policy of MSOE to provide equal employment opportunity to all individuals regardless of their race, ethnicity, color, creed, religion, sex, age, national origin, physical or mental disability, military and veteran status, sexual orientation, gender identity, genetic characteristics, marital status or any other characteristic protected by local, state or federal law. This policy applies to all jobs at the University and to all the terms, benefits, and conditions of employment/enrollment. Job Code: 222