Business Operations Team Lead

The Digital Services Development (DSD) Division is tasked with navigating the strategy and execution for Honda's current & future digital services. The team will focus on building and sustaining Honda's competitiveness in the marketplace by developing digital services, features, products, and services with a sharp focus on customer experience. The team holds responsibility for customer value, competitiveness, development, and profitability of these services for Honda in North America.

We are seeking a passionate and experienced Team Lead for Business Operations. This position is instrumental in managing the daily operations of the business team and driving initiatives to enhance efficiency. This role leads a team focused on subscription account management and financial analysis that support digital services (connected vehicles) and public charging. Also, this position defines and implements policies, procedures, and best practices as it relates to the business operations and financial management supported by the Division.

Operations Leadership

• Lead the planning and execution of business operations strategies to support the delivery and growth of digital service
• Manage team to deliver in-market business operation
• Institutionalize new processes and tools, upgrade analysis skills, and manage the full development process through hand-off to operations.
• Leverage digital tools and data to drive automation, streamline workflows, and enhance service delivery
• Focus on SOPs and RASICs to formalize and define processes, and use planners to ensure recurring tasks are completed on time.

Financial Operations and Management:

• Focus on SOPs and RASICs to formalize and define processes, and use planners to ensure recurring tasks are completed on time
• Understands various business lines, ensures compliance with agreements, and conducts detailed financial analyses to identify risks and opportunities.
• Recommend actions to ensure profitability and cost-efficiency.
• Achieve the Division goals for gross profit plan.

People Leader and Cross-Functional Collaboration

• Manage, lead, and refine Business Operations for Division
• Enable team efficiencies working closely with cross functional teams including Business Planning, Product Management, Finance, Product Support, and Customer Support.
• Foster associate development and long-term capability by teaching, coaching, and mentoring. Deliver consistent and effective individual performance management. Ensure the team is motivated, engaged, and inspired to achieve goals and objectives
• Collaborate with Department Leads and the extended management team to provide input for the direction and vision of AHM CX Business Unit, Division, Department, and Unit. Contribute ideas and formulate the details on executing Division, Department, and Unit strategies to sustain and operate high-quality digital services operations.

Budget Planning:

• Lead and direct internal stakeholders to plan and develop budget forecasting digital services programs for monthly, quarterly, midterm and annual business meetings / submissions
• Act as the leader to consolidate and validate these plans for submission to executive management.

• Bachelor's degree is required, ideally with a major in Business, Finance, or related field or equivalent work experience
• MBA preferred.
• 8+ years of experience in a business operation, business planning, finance role.
• 3+ years of experience building and managing a team.
• Financial Acumen: Strong understanding of financial operations.
• Self-Driven: Ability to work independently and respond rapidly in a fast-changing environment.
• Results Oriented: High level of attention to detail while maintaining vision of larger business objectives and meeting company goals.
• Bias For Action: Strong sense of product / domain ownership and bias for action.
• Financial Literacy: Interpret financial data, evaluate ROI, and make informed decisions.
• PC Proficiency: MS Office.
• Presentation Skills: Deliver compelling presentations to executives, internal teams, and clients.

• 95% - Normal office conditions - desk job with laptop, meetings, conference calls
• 5% - Travel - Japan, conferences, partner offices as required.
• 100% - Joy of Creating