Regional Dir Operations 2

Regional Director Operations

ON SITE - Grand Rapids, MI

$150,000 to $165,000 DOE

This position is annual bonus eligible.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency non-emergency healthcare. Here you'll embark on meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

The Director Regional Ops must work to meet the market's financial objectives and support the strategic direction of the region and organization. Success can be realized by ensuring internal and external customer satisfaction, developing/retaining profitable market share, increasing non-acquisition growth, and embracing AMR' Values.

Essential Duties and Responsibilities

• Demonstrate strong execution skills by outlining goals and expectations, assigning responsibilities and clearly defined roles; delegate to and empower others, remove obstacles, allow for and contribute needed resources, coordinate work efforts when necessary, and monitor progress.
• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Interact with other emergency relief providers: public and private.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees.
• Deliver clear, convincing, and well-organized information in presentations and written format; understand audience and position message accordingly; use appropriate language and illustrations to convey key points; project credibility and poise even in highly visible, adversarial situations
• Demonstrate sound judgment by applying broad knowledge and experience when addressing complex issues; define issues clearly despite ambiguity; take all critical information into account when making decisions; and make timely, tough decisions.
• Act as a resource to employees in resolving problems and increasing effectiveness.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• Volunteer in community activities to increase the image of the division and AMR.
• Share information with others in the region, other AMR operating companies, and Corporate, to increase the use of best practices.
• Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the AMR family.
• In conjunction with Fleet Management, manage inventory (including the fleet of vehicles) in a cost-effective manner.
• Model effective listening skills by demonstrating attention to and conveying understanding of the comments and questions of others; listen well in a group.
• Administer the capital budget to ensure effective use of available resources.
• Ensure compliance with AMR policies and procedures.
• Moderate travel to assigned areas of responsibility.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor employees, conduct performance evaluations, champion succession planning, counsel and provide corrective actions to direct reports, and work to facilitate individual and team development that drive positive results.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

Qualifications:

• Bachelor's degree in business, healthcare or appropriate field of study, or equivalent level of related experience.

Experience:

• Minimum of three years in general management experience, including financial management and employee supervision.
• Demonstrated effective track record cultivating relationships with internal and external customer-base. Experience in healthcare preferred .

Knowledge and Skills:

• Detailed understanding of business modeling, proformas, P&L statements and balance sheets.
• Strong understanding of sales lead strategy and closure.
• Driving record in compliance with AMR policy regarding insurability.
• Effective oral, written, interpersonal communication, and critical thinking skills.
• Clinical literacy preferred.

The application window for this position is anticipated to close on July 31, 2025.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.