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HRIS Systems Analyst I

Mass General Brigham (Enterprise Services)
tuition assistance
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 11, 2025
As a member of the Mass General Brigham Human Resources Learning & Development Operations team, this position provides administration of HR applications and system support for workforce members. The incumbent will also perform data auditing, and analysis using multiple data sources. The incumbent will be expected to identify issues/problems and offer resolutions to our customers. The Support Analyst will report directly to the Manager, Learning & Development Operations. Responsibilities: -Ability to provide support of HR systems for managers and employees to research and resolve complex problems or unexpected results; recommend solutions or alternate methods to meet business needs of end users -Assist HR Support Center in troubleshooting complex questions -Recommend process improvements, innovative solutions, or policy changes to leadership which can best utilize the functions within HR systems -Demonstrate ability to work cross-functionally with HR Operations business, and corporate teams -Participate in developing training material and best practice processes for users -Demonstrate ability to take ownership and consistently deliver on commitments -Liaison with third-party vendors when troubleshooting user issues, system changes, and training needs -Ability to exercise integrity and judgement in complex and ambiguous situations -Complete various projects/tasks as assigned Education Bachelor's Degree preferred, preferably with a concentration in Human Resources, Information Systems, or related field. A combination of education and experience may be substituted for requirements. Experience 2-3 years experience required, preferably in a Human Resources, Healthcare, or related setting. Knowledge, Skills and Abilities - Knowledgeable in human resources principles, best practices and current trends. - Familiarity with Human Resources systems, particularly Workday, ServiceNow, HealthStream, Workforce Validate, and OnBase. -Experience with Primary Source Verification and Tuition Assistance a plus -Advanced knowledge of PC applications, e.g., Microsoft Office Suite, Word, Excel and PowerPoint. - Experience in analyzing HRIS and HR metrics. - Ability to collaborate and provide support. - Proficiency in database management and security. - Exceptional interpersonal and communication skills. - Ability to navigate and handle complicated situations. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.