CRM Business Systems Analyst I-IV

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Business System Analyst I

Provides the interface between the business and information technology areas. Works with business partners to identify business requirements and reviews/produces specifications for any change to technology applications. Works with the systems development team throughout the project life cycle to ensure that they provide systems solutions to meet business needs. Experience with Microsoft Dynamics 365 preferred.

Business System Analyst II

Provides the interface between the business and information technology areas with an understanding of priorities and high-level concerns of both areas. Works with business partners to analyze/prioritize business requirements and reviews/produces specifications for any change to technology applications. Works with the systems development team throughout the project life cycle to ensure that they provide systems solutions to meet business needs. Assists in the development of the business case and project estimates for the proposed solution. Experience with Microsoft Dynamics 365 preferred.

Business System Analyst III

Provides the interface between the business and information technology areas to identify business requirements based on an understanding of priorities and high-level concerns of both areas. Works with the systems development team throughout the project life cycle to ensure that they provide systems solutions to meet business needs. Facilitates development of the business case and project estimates for the proposed solution. As required, functions as a project leader on small-scope projects. Experience with Microsoft Dynamics 365 preferred.

Business System Analyst IV

Provides the interface between the business and information technology areas with an understanding of priorities and high-level concerns of both areas. Coordinates and leads the systems development team throughout the project life cycle (including post implementation) to ensure that they provide systems solutions to meet business needs. Develops the business case and project estimates for the proposed solution. Functions as a project leader on projects. Experience with Microsoft Dynamics 365 preferred.

Responsibilities:

Business System Analyst I

• Captures business needs and shapes requirements through dialogue with business partners.
• Supports the development of documentation of solutions and verifies against user requirements.
• Supports testing, implementation, and training phases of systems projects.
• Participates in design reviews and walkthroughs to communicate systems designs and validate proposed solutions.
• Provides project management support as needed.
• Engages in continuous education.
• Performs other duties as assigned.

Business System Analyst II

• Captures business needs and shapes requirements through dialogue with business partners and IT. Assists in the development of the business case and project estimates for the proposed solution.
• Supports the development of documentation of solutions and verifies against user requirements.
• Assists in conducting design reviews and walkthroughs to communicate systems designs and validate proposed solutions.
• Leads the testing, implementation, and training phases of systems projects.
• Provides project management support as needed.
• Engages in continuous education and staff development.
• Performs other duties as assigned.

Business System Analyst III

• Captures business needs and shapes requirements through dialogue with business partners and IT. Leads the development of the business case and project estimates for the proposed solution.
• Researches alternative solutions, develops documentation of solutions and verifies against user requirements. Obtains approval on requirements.
• Leads the testing, implementation, and training phases of systems projects.
• Coordinates design reviews and walkthroughs to communicate systems designs and validate proposed solutions.
• Provides project management leadership and coordination as needed.
• Engages in continuous education and staff development
• Performs other duties as assigned.

Business System Analyst IV

• Captures business needs and shapes requirements through dialogue with business and IT partners. Leads the development of the business case and project estimates for the proposed solution.
• Identifies and researches alternative solutions, develops documentation of solutions and verifies against user requirements. Obtains approval on requirements.
• Leads the testing, implementation, training and post implementation phases of projects.
• Provides project management leadership and coordination.
• Leads design reviews and walkthroughs to communicate systems designs and validate proposed solutions.
• Provides project management leadership and coordination.
• Coaches and mentors team members to advance staff development.
• Performs other duties as assigned.

Qualifications

Business System Analyst I

Education and Experience:

• Bachelor's degree in computer science, business, or related field or equivalent combination of education and experience.

Professional Certification(s):

• N/A

Technical Skills and Knowledge:

• Basic understanding of system design concepts.
• Familiarity with technical writing concepts.
• Familiarity with systems development life cycle.

Business System Analyst II

Education and Experience:

• Bachelor's degree in computer science, business, or related field or equivalent combination of education and experience.
• 2 years of experience as a Business Systems Analyst.

Professional Certification(s):

• N/A

Technical Skills and Knowledge:

• Advanced understanding of system design concepts.
• Strong technical writing skills.
• Advanced understanding of the systems development life cycle.

Business System Analyst III

Education and Experience:

• Bachelor's degree in computer science, business, or related field or equivalent combination of education and experience.
• 5 years of experience as a Business Systems Analyst.
• 1 year of experience in project management.

Professional Certification(s):

• N/A

Technical Skills and Knowledge:

• Advanced understanding of system design concepts.
• Advanced understanding of the systems development life cycle.
• Working knowledge of project management practices.

Business System Analyst IV

Education and Experience:

• Bachelor's degree in computer science, business, or related field or equivalent combination of education and experience.
• 6 years of experience as a Business Systems Analyst.
• 2 years experience in project management.

Professional Certification(s):

• N/A

Technical Skills and Knowledge:

• Advanced understanding of system design concepts.
• Advanced understanding of the systems development life cycle.
• Working knowledge of project management practices.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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