New

Desktop Support

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Waukegan
May 16, 2025
Are you ready to elevate your IT career? Join our team as a Desktop Support Specialist and become a key player in driving technological excellence and customer satisfaction. This role offers the perfect blend of technical challenges and rewarding interactions, making every day an exciting adventure. Essential Skills: * Desktop and Windows 10: Expertise in desktop support and Windows 10. * VMware Knowledge: Proficiency in VMware to enhance virtual desktop infrastructure (VDI) support. Key Responsibilities: * Master of Windows Systems: Utilize your broad knowledge of Windows, Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP to provide top-tier support. * Technical Expertise: Apply advanced technical computer skills to support specific functional areas and related systems. * Service Now Pro: Leverage your experience with the Service Now ticketing system to efficiently manage and resolve issues. * Customer Service Champion: Demonstrate a strong customer service orientation, ensuring client satisfaction and meeting service level agreements. * Adaptable Problem Solver: Show flexibility and adaptability while tackling complex problems with innovative solutions. * Effective Communicator: Communicate effectively both verbally and in writing to ensure clear and concise interactions. Additional Skills & Qualifications: * Client Communication: Ensure completion of all assigned work and maintain proper communications with clients, meeting service level agreements and service demands. * VDI Issue Resolution: Constantly monitor individual work queues to resolve routine and non-routine VDI issues and requests. * Process Improvement: Identify technical and process issues and recommend improvements to enhance efficiency. * Policy Compliance: Adhere to applicable Corporate and Divisional Policies and procedures. * Task Management: Complete tasks as assigned by dispatchers and management, ensuring timely updates to service tickets. * Technical Troubleshooting: Resolve technical issues and act as a technical expert to provide solutions. Join us and be part of a team that values innovation, teamwork, and excellence. Apply now and embark on an exciting career journey with us! Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on May 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.