New

Windows 11 PC Refresh Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Blue Bell
May 15, 2025
*Please apply if you're interested in hearing more about the opportunity* We are looking to set up interviews as early as next week Job Description: We are looking for an IT Field Services Analyst to provide Desktop Support at our clients site. This position would join a team of 15 IT Field Service Analysts providing end user support for over 3,500+ devices. The team is spread throughout the country at various sites. This position will be a 6 month contract at our clients site in Blue Bell, PA only, supporting their PC Refresh / Windows 11 project with an opportunity to extend the contract into next year or hire on fte. This individual will be responsible for providing technical assistance to end users. This person will help install, upgrade and troubleshoot hardware and software systems. The most important attribute this individual will need is great customer service and attitude. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities: - Onsite incident resolution - Address user tickets regarding hardware, software and networking - Respond to IMAC (install, move, add, change) requests - Walk customers through installing applications and computer peripherals - PC Managed refresh - Network Printer troubleshooting - Ask targeted questions to diagnose problems - Guide users with simple, step-by-step instructions - Test alternative pathways until you resolve an issue - Customize desktop applications to meet user needs - Direct unresolved issues to the next level of support personnel - Follow up with clients to ensure their systems are functional Technologies: - Windows XP, 7, 10, 11 - MS Office Suite (Word, Excel, PowerPoint, etc.) - Lotus Notes - Microsoft SCCM - Hardware support: PC, Laptop, Mobile (iPhone and Android), Printers Requirements: - Customer-oriented attitude - 1+ years of IT Support experience (preferable Desktop Support) - Hands-on experience working in a Windows environment - Experience troubleshooting hardware and software issues - Ability to perform troubleshooting and provide clear instructions - Excellent problem-solving and multitasking skills Additional Skills & Qualifications: Customer service skills and positive attitude are non-negotiable. This is our number one priority. Self-driven and hard work ethic are also must haves. Medical, Dental, and Vision Benefits Offered from Day One * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ [teksystems.com](https://teksystems.com/) (no space in email address) * Workplace Type This is a fully onsite position in Blue Bell, PA. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Blue Bell,PA. Application Deadline This position is anticipated to close on May 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.