Practice Manager III

The Corewell Health Family Medicine Residency Clinic at Grosse Pointe is a teaching clinic with resident physicians who practice alongside supervising physicians to improve healthcare through education and research. This partnership allows our physicians to provide quality care to all our patients. We have seen significant growth and advancement with planned additional growth and advancement throughout the residency practice. The individual will work very closely with the Practice Manager, supervising physician, resident physicians, and clinical & clerical teams. As an RN, you play an integral role in the clinic. Our patients come from all backgrounds, and each have their own unique and often complex care needs. We serve the underserved and are proud to provide this service to our community.

The office culture is like a family. We are a group of people who care for others and each other. As a new member of the team, you will be treated like an equal to all others. Once you are on the team, you have an equal piece of the pie and your voice and opinion hold equal weight as all others on the team. You will be given an elevated level of autonomy with the expectation that in return your performance will reflect a high standard of an expectation for excellence and accountability. In addition to self-accountability, you will be expected to hold your team accountable. We believe in trying to bring your best self to work each day and knowing that when you are not, you are supported. Positive intent is a core value of our team. Opinions matter, you will be heard, and doors are always open here. Lastly, we all live by the 4 Cs of Courage, Collaboration, Curiosity, and Compassion.

Job Summary

Supervises and trains office support staff to ensure optimal patient process flow and serves as a liaison between physicians and clinical staff in daily operations. Responsible for charge processing, A/R follow up, cash processing, patient flow, maintenance of scheduling system and patient medical records. Develops and implements policies, process improvement and customer satisfaction initiatives.

Scope of this position will be determined by leadership according to defined leveling criteria.

Qualifications

• High School Diploma or equivalent relevant work experience Required.
• Bachelor's degree Preferred.
• Three (3) years of relevant direct staff supervisory experience required, preferably in a customer-service or healthcare field Required.
• Three (3) years of relevant healthcare experience Preferred.
• Experience utilizing an electronic health record system Preferred.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.