Lead Data Center Support Technician

What success looks like in this role:

* Serves as senior and/or lead.
* Acts as a key point of contact with clients on data center operations issues.
* Resolves escalated data center service issues.
* Manages problems utilizing defined problem and change management policies and procedures.
* Supports data center infrastructure by installing, maintaining, and repairing hardware in order to accommodate data center growth.
* May provide direction and guidance to other team members while continuing to provide day-to-day support.
* Controls data center inventory.
* Captures and reports metrics to leadership.
* Plans and coordinates with IT, Facilities Management, cross-functional teams and vendors to ensure appropriate data center capacity / scalability.
* Tracks, plans and communicates capacity and constraints in available datacenter resources.

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years' experience in area of responsibility
Sunbird dcTrack or similar DCIM tool experience
ITSM process experience using ServiceNow or similar ITSM tool

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.