Order Management Specialist

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,400 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Why Join Us?

We are currently searching for a Order Management Specialist in our Burlington, Massachusetts office. As an Order Management Specialist, you will be responsible for having an in-depth knowledge of Company products and services in order to effectively manage all customer phone calls correctly. With the ability to effectively communicate and understand the needs and wants of the customer, Order Management will ensure solid communication to ensure the customer's complete satisfaction. This is a hybrid position.

What's Your Role?

• Support sales to meet sales targets quarterly and yearly including entry of sales orders, tracking customer deliveries, providing quotations, and other duties as required to support the sales.
• Work with Sales, Accounting, Shipping and other departments internally to solve Customer issues.
• Assisting in customer pricing, orders, and general information.
• Overcome technical and business objections of prospective customers.
• Emphasizes saleable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimates date of delivery to customer, based on knowledge of company production and delivery schedules.
• Builds and maintains customer relationships.
• Prepares reports of business transactions.
• Enters new customer data and other sales data for current customers into computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems.
• Assist with customer documentation and vendor forms.
• Collections of bad debt with customers.

What Will You Bring?

• High school diploma and 2-3 years of experience, or equivalent combination of education and experience.
• Strong attention to detail and organization skills.
• Excellent time management and multi-tasking.
• Be able to work in fast-past, high volume capacity.
• Maintain positive professional attitude at all times.
• Experience in MS Office-Word, Excel, Outlook, PowerPoint.
• SAP experience desired.
• Must be flexible, self-motivated, have a take charge attitude and prioritize tasks from a variety of supervisors.
• Customer focused.

Please send your application including CV soon. We will close the application process when we have a suitable number of qualified candidates.

Ready to take every measure for the planet?Apply at the latest onJune 6th, 2025via the application form.

Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE V/D

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).