Senior Director, Platform Integrity & Resiliency

About BNY

BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

Opportunity

We are seeking a proven and disciplined leader to serve as Senior Director, Platform Integrity & Resiliency for a BNY business line. This highly visible role is responsible for leading critical incident management, transforming oversight and governance processes, overseeing third-party risk, and business resiliency in close coordination with enterprise-level functions.

This is an ideal opportunity for a transformational, process driven leader with experience in customer incident management, business resiliency, and enterprise coordination.

Key Responsibilities

• Incident Management Leadership: Lead the incident response team for a line of business ensuring timely resolution of service disruptions, strong communications to stakeholders, and a culture of accountability and learning.

• Drive Culture Change Around Incidents: Champion a shift in mindset across the organization-promoting transparency, accountability, and proactive learning from incidents. Embed a culture where incident prevention, continuous improvement, and client impact are top priorities.

• Transform Oversight & Governance: Redesign governance and reporting frameworks to facilitate root cause analysis and proactive risk reduction. Use data and insight to identify trends, drive corrective actions, and elevate operational performance.

• Third-Party Oversight: Oversee the vendor due diligence process, including onboarding, ongoing performance reviews, and risk management in alignment with enterprise policies.

• Service Level Management: Lead the negotiation, monitoring and reporting of SLAs and KPIs with external providers and clients to ensure alignment with business objectives and client expectations.

• Business Resiliency Leadership: Drive resiliency planning and execution ensuring operational continuity and preparedness for potential disruptions.

• Enterprise Collaboration: Serve as a key liaison to the Enterprise Resiliency Office and coordinate with colleagues across the enterprise in similar resiliency, incident, and risk roles to ensure alignment, information sharing, and consistency of standards.

• Team Leadership: Lead and develop a high-performing team, fostering a disciplined, proactive, and collaborative culture.

Qualifications

• 10+ years of relevant experience within financial services.

• Proven leadership with a strong track record of transforming governance, oversight and culture around incident management.

• Deep understanding of third-party risk, business resiliency, and enterprise governance structures.

• Experience operating within a complex, highly regulated environment with a strong grasp of compliance and operational risk frameworks.

• Experience with the agile development process to ensure platform fixes are managed into backlogs and delivered quickly with the proper end to end testing

• Exceptional communication and relationship-building skills; able to influence across functions and levels.

• Demonstrated ability to lead with urgency, discipline, and transparency, especially during high-stakes or crisis situations.