New

Manager, Process Improvement - Order to Cash BPO

Cox
$90,100.00 - $150,100.00 / yr
parental leave, paid time off, paid holidays
United States, Georgia, College Park
May 09, 2025
The Manager, Process Improvement - Business Process Outsource (BPO) Order -to-Cash (O2C) is an important position that supports the delivery of organizational process excellence. This position reports to the Sr Manager, Business Process Design & Improvement within the O2C Continuous Process Improvement team and serves as a partner by engaging with business stakeholders within the company to anticipate business needs and drive strong decision making through implementation of process improvements/best practices, continuous improvement, metrics, and end-to-end process governance for outsourced functions of the O2C process. This position will be responsible for supporting all aspects of O2C outsourced activities for the Revenue Operations Center of Excellence (CoE) for all solution groups, including Retail, Mobility and Inventory Solutions. The Order to Cash scope includes Billing, Credit, Collections, Cash Application and Reporting. This position will focus on process optimization, driving efficiency and automation for processes and tasks that have been outsourced, partnering with our outsource partners and driving projects to bring down costs across Cox Automotive Revenue Operations functions. This position will lead key strategic initiatives and will build a culture of continuous process improvement within the EF&A Order to Cash BPO function. This position will also help to meet Cox Automotive's strategic goals by developing plans, driving objectives, collaborating with business stakeholders, and aligning appropriate resources. The ideal candidate will have continuous process improvement, change management, project management, governance, and communication experience. Job Responsibilities Lead day-to-day activities of the O2C process excellence function for BPO. Provide guidance to the Sr. Analyst, O2C BPO. Responsible for identifying best practices, efficiencies and strategic methods to optimize people, process, and technology solutions across Cox Automotive's O2C BPO functions. Analyze and support a metrics and performance management strategy and culture, driving measurable business results. Help to embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach. Review and provide feedback on all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence. Partner with internal stakeholders and our Outsourcing Partner to drive governance and business partner relationships, including shared objectives for end-to-end process solutions. Partner with internal stakeholders and our Outsourcing Partner to identify, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions. Perform special projects as required. Qualifications Bachelor's degree in Business, Finance and/or Accounting or similar with 6+ years of related experience, MS degree and 4+ years of experience, or 10 years in lieu of a degree. Advanced Degree and/or CPA a plus. 6+ years of accounting or finance experience required. Proven ability to influence the highest levels of management. Experience with continuous improvement and project management - Six Sigma Green Belt and/or PMP a plus. Experience supporting organizational change including large transformations. Ability to work collaboratively across departments and build relationships with internal and external stakeholders. Ability to manage multiple projects simultaneously, prioritize, and meet deadlines in a fast-paced environment. Strong analytical and problem-solving skills, and able to think strategically. Proven ability to deliver high levels of customer service. Demonstrated financial analysis strength. Experience within a CoE environment a plus. Excellent oral and written communication is mandatory. Competencies/Skills Excellent interpersonal and customer service skills. Ability to work effectively under pressure, shift priorities quickly, and rapidly adapt to changing environments. Ability to understand business strategy and translate into tactical plans. Excellent problem-solving and prioritization skills with attention to detail. Proven ability to work with minimal direction and be resourceful. Strong computer skills and proficient use of Excel, Word, PowerPoint. Strong knowledge of Oracle Financials, RMB, AX, and SAP billing platforms. Excellent communication and presentation skills, with the ability to effectively communicate complex ideas to a variety of stakeholders. Proficient in process improvement methodologies such as Lean Six Sigma. Proven ability to work with all levels in the organization. USD 90,100.00 - 150,100.00 per year Compensation: Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.