Network Support Engineer III

Founded in 1971, Gypsum Management & Supply, Inc. (GMS) is the leading North American specialty distributor of interior building products. Our product offerings of wallboard, ceilings and complementary construction products are designed to provide a comprehensive solution for our core customer- building contractors who install our products in commercial and residential buildings. GMS's operating model enables GMS to continue to grow and expand in scope, while maintaining a high level of customer service, promoting an entrepreneurial culture, and preserving the customer intimacy of a local business.

GMS and its family of companies operate a network of nearly 300 building product distribution yards, and more than 100 tool sales and service centers, for customers across the U.S. and Canada. The Field Support Center in Tucker, Georgia serves each GMS location, providing the support needed to enable local teams to deliver outstanding service to contractors and builders in their local communities.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary:

The Network Support Engineer - III role handles complex support problems, interfaces with customers and vendors, and assists with projects related to the networking needs of the company. This will include the monitoring and troubleshooting of all aspects of the network. This position will engage with vendors and network carriers to assist in incident resolution, roll outs and upgrades. This position also plays a key role in the design and implementation of network technology throughout the organization. This role provides an escalation tier to the Network Support Engineer I & II team members as necessary.

Duties & Responsibilities:

• Architect and Design functional large-scale WAN solutions connecting 300+ sites across the United States and Canada
• Performs network troubleshooting to isolate and diagnose network problems.
• Monitor network performance and integrity by managing key performance indicators defined by the business.
• Manage and maintain a national network of circuits and phone equipment.
• Manage and maintain firewalls, routers, switches, and other networking devices.
• Help maintain proper configuration and use of network monitoring systems.
• Manage and maintain VOIP equipment and environment from end to end.
• Monitoring and management of SolarWinds, Cisco FMC/FTD, ASA, Cisco TACACS, Cisco ISRs, and Cisco Meraki, and Ubiquiti equipment.
• Follow proper change management processes and escalation procedures.
• Ensures network team is managing their incident queue and are documenting changes in change control platforms.
• Ensure customers receive prompt, accurate and courteous service.
• Engage vendors and carriers as required to assist in troubleshooting or implementation of network solutions.
• Assist in the development of documentation, diagrams, and knowledge articles for use by the department.
• Assist other team members with special projects and technology rollouts.
• Some travel to locations for installations, upgrades, or major projects
• Act as mentor and provide technical leadership to junior colleagues as required.
• Other duties as assigned.

Basic Qualifications:

• Bachelor's degree in an IT field and/or equivalent experience
• Professional Certification(s) (CCNP, CCDP, etc.)
• 5+ year's working experience with Cisco IOS devices including configuration and troubleshooting.
• Working knowledge and active use of Vizio required
• Working experience in monitoring and troubleshooting enterprise business and large-scale LAN/WAN environments including routers, switches, firewalls, and load balancers.
• Knowledgeable and experienced in various network technologies, services, and protocols that are typical of a large enterprise network including BGP, MPLS, OSPF, EIGRP, VPLS, and QoS
• Knowledge of carrier-based technologies such as TDM, MPLS, VPLS and OC level circuits
• Experience with Wireless Control Systems, Access Point, and 802.1x, PKI, EAP, TLS technologies.
• Experience in supporting site to site VPNs and client VPN solutions.
• Ability to simplify and effectively communicate (oral and written) complex ideas and principles to technical and non-technical individuals.
• Strong understanding of change control methodologies and experience following change processes
• Proven ability to identify and deliver cost savings and avoidances while improving technology solutions.

Optional skill sets given additional consideration:

• Non-Cisco certifications
• Cabling and/or Datacenter certifications or experience
• Bash, PowerShell, or VB scripting experience
• Solarwinds/Nagios monitoring software experience
• BMC, Puppet, Chef, etc. type automation experience

Core Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Physical Requirements:

• Must be able to remain in stationary position 70%.
• Frequently, will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to lift up to chest height 80 lbs. occasionally when installing and deinstalling server equipment from datacenters while following basic OSHA datacenter guidelines.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment.
• Must be able to travel with minimal advance notice.
• Must be comfortable working in the elements and at various heights.

• The position may require work outside of normal business hours (including some weekends and holidays) in response to critical, business-impacting situations.

• Some travel required for site visits and events.

Required Cognitive Skills:

• Ability to effectively work and communicate (verbal and written) with people with a wide range of skills, experience, cultures, and capabilities - business leaders, finance leaders, peers, vendors, staff members.
• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.