New

Engagement Specialist

Telligen
United States, Iowa, West Des Moines
1776 West Lakes Parkway (Show on map)
May 09, 2025
Join our dynamic healthcare team as an Engagement Specialist, where you'll play an active role in helping people improve their health and well-being. This rewarding position combines relationship building, healthcare support, and the opportunity to make a meaningful impact on people's lives. You will partner with out expert Health Coaches to ensure members receive personalized care and support. Responsible for coordinating and managing essential health education resources. You will work with a supportive, collaborative team of healthcare professionals. Opportunity to build skills in healthcare communication and coordination. Essential Functions 45% Contacts identified potential Disease Management members and motivates the member to engage with the health coach. Coordinates the initial assessment time with the Health Coach 20% Ensures quality customer service by responding to phone inquiries from members, physicians and providers. Prioritizes workload to meet program or regulatory time frames. 15% Mails the educational information as directed by the Health Coach. Responsible for tracking of educational supplies. 15% Provides general office support for team and/or department which may include answering phones and responding to questions, opening and distributing mail. 5% Performs miscellaneous duties as assigned. Requirements High school diploma or equivalent 1-2 years of customer service or healthcare experience Excellent communication skills and a naturally friendly demeanor Basic medical terminology knowledge (preferred) Computer proficiency Desire to help others and make a positive impact The Ideal Candidate: a people person who thrives on building relationships and helping others. You will need to be organized, detail-oriented, and comfortable managing multiple priorities. Most importantly, you have a genuine interest in healthcare and helping people live healthier lives. Hybrid In-office Requirements 2 days/week COMMITMENT TO SAFETY As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination) Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions. Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us Are you Ready? We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity. Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win. Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other. Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away! Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Telligen does not accept 3rd party solicitations from outside staffing firms.