Operations Coordinator

Operations Coordinator

If you enjoy a fast-paced, rewarding career, this position is for you! Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We strive for excellent customer service and share the common goal of providing high quality ophthalmic services and products to doctors and facilities across the country. We have the following opening in Bloomington, MN for an Operations Coordinator.

Why Work at Sightpath Medical?

• Great company culture
• Opportunities for career growth
• A challenging and rewarding environment where you'll work with smart, fun and energetic people
• 401(k) plan
• Medical Benefits including medical, dental, vision, health savings account, short term disability long term disability
• Health and Wellness Program

The Operations Coordinator is responsible for scheduling and providing operational support for Sightpath's customers. This position provides logistics support to all field staff, managers, and sales team.

Key responsibilities include:

Logistical Support

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  • Work with assigned customers to coordinate surgery dates.
  • Research and analyze service routes to ensure compliance with DOT regulations and identify most cost efficient service routes.
  • Ensure assigned customer demographic information is accurate and maintained in the database
  
  
  
  

Customer Service

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  • Main point of contact for customer questions and concerns.
  • Drive customer retention by providing additional support when needed.
  • Work collaboratively with marketing to provide standardized practice development tools
  
  
  
  

Qualifications

• Excellent customer service and customer relationship building skills.
• Strong multi-tasking skills a MUST.
• Demonstrated problem solving and strategic/critical thinking skills.
• Handles emergencies calmly and logically, ensuring appropriate communications to involved and required parties.
• Proactive and high energy individual with great attention to detail.
• Self-directed, energetic, motivated and able to adapt to a changing environment.
• Able to manage own time and to set priorities.
• Able to work well in a team environment and be an integral team player.
• Knowledgeable in computer skills specifically all aspects of Microsoft Office
• Good verbal and written communication skills.

SIGHTPATH is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.