New 
Support Specialist
 EMC Research | |
remote work
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 United States, D.C., Washington | |
 May 09, 2025 | |
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National Polling and Market Research firm seeks Support Specialist.
EMC Research, Inc. is a majority women-owned national full-service opinion research firm specializing in polling, focus groups, analytics and public opinion research consulting. Our mission is: to partner with our clients to solve problems through well-executed research conducted by curious and passionate strategists who explore opinion and behavior with empirical rigor; and to foster a collaborative environment for our employees to contribute, learn, and grow by valuing people above profits. Our clients include political campaigns, government agencies, corporations, nonprofits, transportation agencies, health care organizations, and others. Support Specialist We are currently seeking a Support Specialist, an entry level role that supports data collection for market and opinion research. In this detail-focused role supporting qualitative and quantitative research projects, your efforts will support EMC staff in meeting the research needs and deadlines for a variety of clients and project types. The Support Specialist assists team members in preparing materials necessary for data collection and requires a high level of attention to detail and the ability to manage a variety of tasks while adhering to deadlines. We will depend on you toensure that data collected via telephone surveys, web surveys, intercept surveys and focus group studies meets our company standards of excellence. Duties include but are not limited to: -Assist with quality control for telephone surveys and online surveys -Oversee vendor performance by monitoring telephone interviews -Program online survey questionnaires in Qualtrics/Alchemer -Proofread and test survey questionnaire programming in Qualtrics/Alchemer and Computer Assisted Telephone Interviewing (CATI) systems -Use online interfaces to create demographic reports on survey populations -Use tools including Excel and R to clean survey respondent lists and prepare them for data collection -Prepare R scripts for projects -Gather and prepare data collection materials as directed, assuring quality and adherence to best practices -Proofread and check key client deliverables for accuracy -Communicate effectively with vendors and internal teams This full-time hourly position provides a flexible schedule that includes some evening and weekend hours. The position is open to all applicants in the U.S. EMC Research has offices in Oakland, CA; Seattle, WA; and Washington, D.C. We also have many employees who work full-time remote, with remote work being an option for this position. This entry level position requires a self-motivated, data-focused problem solver who is interested in social behavior, public opinion and politics, and can thrive in a fast-paced, deadline-driven environment. EMC Research offers competitive salaries and generous benefits, overtime pay for hourly positions when required, and a highly collaborative, casual and fun work environment. Salary dependent on experience and geographic location; starting hourly rate is $24 - $27/hour. Minimum Qualifications: -Associate's degree, Bachelor's degree or 1 to 3 years related experience and/or training -High level of attention to detail -Deadline driven and able to produce high-quality work within short timelines -Excellent computer skills, including 1-2 years of experience using Microsoft Word, Excel, Outlook and database management tools, and the ability to learn new programs easily and effectively -Effectively manages own time and resources to ensure that work is completed efficiently -Critical thinker and problem solver -Interest in public policy, politics, campaigns or non-profit advocacy -R Programming Language or other data experience, and Qualtrics or Alchemer survey platform experience is a plus. EMC Research, Inc., is committed to creating a diverse and welcoming workplace and is proud to be an equal opportunity employer and a certified women-owned business. All qualified applicants are encouraged to apply, including people of color, women, LGBTQIA+ individuals, immigrants, veterans and persons with disabilities. If you are unsure if you meet the qualifications for this role but are still interested, you are encouraged to apply. We thank you for your interest, but only those selected for interviews will be contacted. No additional inquiries by email, phone, or in person please. Applications will be accepted on a rolling basis. | |