New

Journeyman Computer User Support Specialist

DecisionPoint Corporation

United States, North Carolina, Elizabeth City

May 09, 2025

ID

2025-2863

Job Locations

US-NC-Elizabeth City

Category

Information Technology

Type

Regular Full-Time

Overview

DecisionPoint Corporation is seeking a Journeyman Computer User Support Specialist to join our team on an upcoming contract to support the Unites States Coast Guard USCG) Aviation Logistics Center (ALC) Information Systems Division (ISD) in Elizabeth City, North Carolina. The USCG ALC ISD provides development, security, and operations (DevSecOps) IT support for products and services for the Coast Guard Information Officer (CIO), Commandant, and Coast Guard Cyber Command through a geo-dispersed workforce including military, civilians, an contractor personnel committed to supporting the USCG's missions and requirements of the leading growing interconnectivity, increased reliance on data and networks, and development of commercial space and artificial intelligence systems.

Position is on-site with off-site capabilities.

Duties & Responsibilities

The duties and responsibilities of the Journeyman Computer User Support Specialist include:

Provide Tier 1 support services to computer users.

Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, E-mail, and operating systems.
Provides phone and in person support to users in the areas of E-mail, directories, standard Windows desktop applications, and other applications.
May serve as the initial POC for troubleshooting network applications, and hardware/software PC and printer problems.
Knowledge of compliance standards and regulations.
Familiarity with cybersecurity policies and procedures.
Create user accounts and troubleshoot the user issues. Create and update documents such as SOPs, user guides, security, and performance logs.

Qualifications

Must be able to obtain a Public Trust clearance.
Bachelor's or associate degree in Computer Science, Information Technology, Math, or related field or at minimum IT Certification.
- Note: Two (2) years' experience is equivalent to one (1) year of education.
Two (2) years' experience in help desk support. Including one (1) year of experience
includes knowledge of PC operating systems, e.g., Windows, as well as networking and e-mail standards and work on a help desk. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
One (1) year of experience with using ITSM Tools such as Remedy Help Desk or ServiceNow.
Experience providing root cause analysis and technical support.
One (1) year of experience in Agile DevSecOps software and engineering environment and Methodologies.
One (1) year of experience with Jira, Confluence, and Bitbucket or equivalent.

Our Equal Employment Opportunity Policy

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.