Sr. Design Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is heavily investing in its Global Product Design Team to help support its growing digital product ecosystem, which is comprised of four specializations: Consumer, Commercial Money Movement, Value-Added Services, and Platforms. We are looking for a Sr. Design Manager to join our Platforms Team.

We believe that great design has the ability to engage and inspire users, and we strive to rethink and redefine how users interact with Visa's products and services. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.

In this role, you will manage a team and model excellent design principles. The Sr. Design Manager is an experienced people manager who will be responsible for designing usable, accessible and engaging user experiences.

Responsibilities:

• Be an advocate for the customer.
• Design usable, accessible and engaging digital experiences.
• Exercise independent judgment with minimal direction from supervisor.
• Own and make design decisions based on a thorough understanding of contemporary user-centered design principles.
• Collaborate with our cross-functional product and business teams and build upon their vision using sound design principles to ensure alignment and project success.
• Capture requirements, design flows, wireframes, prototypes and fully fleshed out designs.
• Document designs and consult with engineers to ensure they are built and function as intended.
• Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills.
• Responsible for the strategic oversight of product lines.
• Mentor and provide guidance to junior staff.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Relocation assistance is not provided for this role

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD - preferably working in agencies, digital product, or established startups.

Bachelor's Degree in Human Factors, Design, Psychology, Sociology or related field.

Essential Functions:

Subject matter expertise in Interaction Design.

Subject matter expertise in Accessibility (WCAG) a plus.

Experience launching world-class digital products and services.

Experience conducting usability tests (including with users with disabilities) a plus.

Proficiency designing high-fidelity mockups and prototypes using Figma or other industry tools.

Experience in running client engagements, demonstrating excellence in presentation polish, and strong client orientation.

Strong verbal and written communication skills, including thorough and methodical attention to detail.

Fully fluent in English and able to understand and be easily understood in spoken and written English.

Ability to communicate concepts and recommendations confidently to a variety of audiences.

Ability to self-manage time and work independently or as part of a product team.

An online portfolio that demonstrates outstanding product and system thinking.

Work Authorization:Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.