PHD Program Leader - McLean Hosp. Pavilion & Lincoln

Specific Responsibilities/Tasks

A. Working with the Medical Director, Nurse Manager and Director of Admissions, the Program Leader is responsible for ensuring that the clinical mission of the program is met for each patient.

Directs the planning, organizing, coordinating, and monitoring of the program's clinical and administrative activities. Communicates information accurately to appropriate staff regarding operational policies and procedures issues. Communicates information about the program to visitors, other professionals, and referral sources. Coordinates McLean Hospital (Belmont, MA) administrative requirements with those of the Program. Responds to requests from other departments and federal, state, and community agencies. Acts as liaison to other departments within McLean.

B. Supervision and Management

The Program Leader works closely with the Medical Director, Nurse Manager, Director of Admissions and Divisional Leadership, and others as indicated below.

Provides supervision for clinicians as needed to ensure that all patients receive clinical services consistent with the mission of the program. Works closely with the appropriate department heads of McLean Hospital in completing work performance evaluations and in managing any performance-related issues or problems. Leads staff meetings and management meetings to ensure that communication systems are in place such that all staff are adequately apprised of all pertinent information. Routinely attends clinical rounds and other clinical meetings to ensure the delivery of quality services. Notifies appropriate individuals about problems relating to policy and procedures, physical environment, ethics, and community relations. Generates reports germane to the running of the program. Works closely with the McLean Director of Quality Improvement to ensure that all QI functions are implemented by staff in a timely manner and reports are presented to QI Committee. With the Medical Director and Nurse Manager is responsible for developing all program-specific policies and procedures in coordination with other McLean staff. Ensures ongoing staff orientation and education regarding policy and procedures for existing as well as newly hired staff. With the Medical Director and Nurse Manager, develops program policies and systems to ensure a safe and therapeutic environment for patients. Ensures staff training in these procedures to ensure implementation of appropriate behavioral programming and data collection. Responsible for on-call support.

C. Training

Oversees the development of annual training for designated staff as per requirements from regulatory and licensing agencies. Ensures that the competency-based training program is implemented according to design and provides assessment of and feedback on training skills to relevant staff. Ensures that all support staff have expertise in Microsoft Office and are capable of performing the relevant clinical and administrative support functions. Participates in training to update skills.

D. Personnel - for all staff under you:

Supervises selection of new employees; ensures completion of initial orientation for new employees through use of an orientation checklist. Ensures that all staff receive ongoing supervision, support, and training through their supervisors. Schedules and leads clinical staff meetings. Integrates McLean employee practices with supervision practices. Monitors implementation of appropriate personnel procedures. Ensures all staff meet required credentialing standards and are licensed as appropriate.

5. In coordination with department heads and personnel directors for McLean Hospital, oversees all disciplinary action taken for employees.

E. Human Rights

Maintains confidentiality of all clients. Follows the ethical standards of McLean Hospital and DMH. Reviews all incidents reports, forwards to QA and notifies relevant regulatory agencies when required.

F. Program Promotion/Marketing

The Program Leader assists in promoting a good public image of the Program. Assures a consistent intake and admissions process and tracks all caller information.

The Program Leader develops systems to ensure activities of the marketing plan developed in collaboration with McLean Hospital Network Development Department are completed.

Good clinical skills, managerial skills, and ability to work independently. Must possess a range of individual and group therapy skills and have experience with population to be worked with, as well as familiarity with current scientific advances in the field.

Must have the mental ability to observe and analyze behaviors, assess/evaluate behaviors and situations, and communicate with staff, clients, the Hospital's executive staff, and representatives of external agencies. Must have clinical expertise to ensure that clients receive effective and appropriate treatment. Familiarity with MA DMH regulations and guidelines is preferred.

Must be able to manage the daily business functions of the program as well as budget development and oversight. Must have sufficient competence with computer applications to effectively learn and utilize specific clinical and business applications used by the organization, including Epic, PeopleSoft,UKG, Kronos, Workday, Taleo, Hyperion, Vision, HealthStream, and Business Objects Planning.

May require interactions with other program directors within the Partial Hospital and Residential Services and the Division of Alcohol, Drugs, and Addiction.

All employees must possess basic computer skills to use a variety of electronic or online systems for communication, clinical and administrative purposes. Must be proficient in providing care via virtual platforms.

Required to complete electronic medical records training and demonstrate 80% accuracy on competency test within 30 days of hire.