Rental Branch Operations Manager

Responsibilities:

• Develops employees to their full potential through mentoring and training
• Leads by example - develops a culture of professionalism that acts with a high sense of urgency to satisfy our customers.
• Responsible for safe and productive working environment of the shop(s)
• Maintains the branch facility and reinforce established practices and procedures to Ziegler standards
• Works closely with branch supervisors about issues involving customers, employees, equipment, etc.
• Evaluates processes continually to ensure work orders are closed in a timely manner and machine availability goals are met.
• Manages the operation of the branch in a cost effective manner. Meet or exceed financial objectives for the business
• Ensures compliance with all rental procedures and processes
• Helps in managing customer disputes
• Maintains the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale
• Resolves conflicts in a timely and professional manner
• Works in a cooperative manner with team and superiors
• Implements and maintains procedures to meet our customers' expectations for after-hours parts and service
• Ensures that all meetings are scheduled (Toolbox, Safety, etc.)
• Maintains facility in a 5- Star Contamination Control Ranking
• Ensures credit policies are administered correctly and according to established guidelines
• Works closely with Sales personnel to communicate opportunities for sales
• Recruits and hires branch personnel
• Manages workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities
• Ensures that all branch employees are given regular, fair and accurate performance evaluations
• Produces weekly report on branch activities
• Creates a realistic and accurate Capital Expense Budget annually

Qualifications:

• 2-year degree required with business/professional development training or equivalent
• 4-year degree preferred with technical background or equivalent
• 5+ years in related field, preferably construction
• 3+ years in previous leadership role
• 2+ years of hands-on service or parts experience preferred
• Strong communication skills; able to communicate effectively across all levels of staff as well as with customers
• Independent thinker and resourceful; can make sound decisions under pressure
• Personal attributes: Customer Focus, Integrity, Leadership, Conflict Management, Planning and Organization, Commitment / Dependability

Travel:

• Up to 10% travel

Minimum Physical Requirements:

* Standing, walking, using hands, talking, hearing.
* Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position is

Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.