Senior Helpdesk Analyst

The Senior Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources.

Duties:

• Provide technical assistance and support related to computer systems, software, and hardware.
• Administer primary Microsoft stack including Windows.
• Maintain documentation of technical maintenance procedures.
• Maintain daily performance of computer systems.
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, Cisco switches, VOIP phones, VPN Networks.
• Determine users' technical needs and provide them with appropriate solutions.
• Assist in the support/administration of VMware environment.
• Maintain network user accounts through Microsoft O365.
• Maximizes network and systems performance through monitoring tools.
• Resolve help desk tickets as assigned.

Qualifications:

• Associate degree or technical school certification plus 3 years of experience with Microsoft Active Directory Services.

OR

• Bachelor's degree in Computer Science, MIS, IT or related field with 2 years of related experience with Microsoft Active Directory Services.

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  • Experience with Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging (MDT/WDS).
  • Previous experience with Microsoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange.
  • Experience with Security Applications: Duo, Delinea, Envoy, CrowdStrike, Digital Guardian.
  • Previous experience with Microsoft Active Directory, Microsoft Terminal Services, and VMWare preferred.
  
  
  
  

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy is an equal opportunity employer - vets/disabled.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/

• 3401 Queen Palm Dr, Tampa, FL 33619, USA