Branch Manager - Garden City, NY

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients' needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack Private different from our competition? We are an institution that's over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the 'Best Bank to Work For' across the nation. Our secret sauce in one word is our 'culture'. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!

Position Overview

Are you passionate about driving sales, managing operations, and delivering exceptional customer service? As a Branch Manager, you will lead and oversee all aspects of sales development, operations, and customer service within the branch. You'll deliver a wide range of financial service products to both current and potential customers, achieving established sales and deposit goals while ensuring regulatory compliance.

Responsibilities

• Lead outside calling efforts to grow deposits, loans, and wealth prospects. Partner with Relationship Bankers to increase market share within the assigned market.
• Develop, expand, and manage consumer and business account relationships within the branch, focusing on meeting customer wealth needs. Identify customers with additional profit potential and create action plans to expand these relationships; utilize sales programs to acquire new relationships.
• Deliver business plan growth and income objectives; manage, coach, and support all branch employees on sales, aiding in the development and growth of profitable customer relationships. Monitor and control branch income and expense accounts, emphasizing error and loss containment.
• Ensure recommended products and services are appropriate for the client. Cross-sell as needed and utilize sales programs like CRM to acquire new relationships.
• Participate in community organizations and activities to enhance the Bank's image and develop additional business and referral sources.
• Measure service levels against customer expectations; identify quality gaps and implement action plans to address these. Resolve complex servicing problems, particularly for the most profitable relationships.
• Ensure compliance with all established internal policies and external regulations, maintaining a suitable branch environment for business.
• Handle large amounts of cash efficiently and securely.
• Stay current with pertinent banking regulations, including but not limited to Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act, and FDIC insurance provisions.
• Collaborate with the Retail Client Experience Manager to ensure all team members receive coaching in service, sales, and policy.
• Manage the hiring, selection, and development of branch staff. Oversee daily branch operations and review the work of the Retail Client Experience Manager.

Qualifications

• High School diploma or GED
• Minimum of five to ten years experience in retail banking
• Solid sales skills and possess the ability to effectively negotiate, communicate and educate our clients and prospects of retail products, services and the PGB brand.
• Ability to model cross-selling techniques & close sales using client profiling skills
• Ability to resolve customer questions or complaints
• Ability to manage staff and resolve conflicts
• Ability to foster open communications; deliver presentations; demonstrate listening, speaking and written communication skills and translate technical materials
• Ability to answer questions effectively; build relationships; build internal and external networks
• Ability to act with integrity; demonstrate adaptability; work commitment; maintain a positive performance in all situations
• Working knowledge of Microsoft Excel, Word, Access and Outlook
• Ability to interact effectively and tactfully with all levels of the Bank
• Ability to read, write and speak English clearly
• Must be able to drive a car
• Strong communication skills, enthusiastic, and be willing to exceed our clients and prospects expectations with every interaction.

Salary Range $72,653.00 to $135,000 USD