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Provisioning Support Analyst I

Forvis Mazars, LLP
parental leave, flex time, 401(k)
United States, Missouri, St. Louis
13 Executive Drive (Show on map)
May 09, 2025
General information Name IFS - Firm Technology Services - Provisioning Support Analyst I Posting Title Provisioning Support Analyst I Ref # 2234970 Date Published Wednesday, May 7, 2025 City Fairview Heights State Illinois Country United States Job Category Information Technology Office Firm Technology Services (Forvis) Advertised Location US-IL-Fairview Heights Working time Full Time Description & Requirements The Provisioning - Support Analyst I provides provisioning services within the Enterprise Depot, ensuring efficient management and distribution of firm hardware, including workstations, laptops, tablets, mobile devices, and peripherals. This role also supports user account provisioning by managing access privileges and permissions based on organizational roles. How you will contribute: Maintain a professional and courteous approach when interacting with Forvis Mazars personnel Ensure high-quality standards in work, client relationships, and team collaboration Meet performance metrics and organizational standards Adhere to written procedures, checklists, and quality control measures for project deployments Safeguard confidential materials and sensitive information Escalate unresolved requests and issues to the appropriate manager Provide exceptional customer service through phone, email, instant messaging, and video conferencing Document actions taken, inquiries, comments, and concerns accurately Follow up on end-user interactions to ensure resolution and satisfaction Keep users informed about ticket status and set realistic expectations Validate, inspect, inventory, and record received and shipped equipment in the IT Asset Management (ITAM) system Prepare boxes, packaging materials, and shipping labels for returning or replacing equipment Image Windows-based systems following established procedures and guidelines Ensure systems meet encryption standards as defined by FTS Risk and Compliance guidelines before deployment Refurbish returned equipment for reuse within the organization Coordinate PC migration with users before deploying laptops to their destination Prepare and clean systems designated for retirement or return to leasing vendors We are looking for people with Forward Vision and: Strong customer service skills Excellent written and verbal communication skills Strong collaboration skills, fostering positive relationships with colleagues, clients, and partners Minimum Qualifications: Currently enrolled in a technical or computer science program, or possess relevant support center work experience At least one year of customer service experience in a technical environment or equivalent training In-depth technical knowledge of PCs, laptops, printers, and peripheral hardware devices Proficiency in Windows, Microsoft Office, communications software, virus protection, and diagnostic tools Ability to diagnose and resolve onsite and remote computing issues #LI-STL #LI-LK1 Illinois Wage Transparency Pursuant to Illinois' Equal Pay Act, the salary range displayed is for the Illinois market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Non-exempt/hourly positions will be eligible for time and half pay for employees that work over 40 hours in a workweek. Benefits are eligibility-based and could include group health plan benefits, 401(K), bonuses, profit-sharing contributions, flexible time off, and parental leave. For more information on benefits, please visit https://resourcecenter.forvismazars.us/. Forvis Mazars reserves the right to make changes to the salary range based on business needs. IL Minimum Salary (USD) $ 20 IL Maximum Salary (USD) $ 25