Chief Operating Officer

Description

As the Chief Operating Officer (COO) you will be responsible for overseeing the operational efficiency, strategic direction, and overall performance of Piedmont Service Group (including Piedmont Service Group dba CMS Controls). Reporting directly to the President, you will collaborate closely with the executive team, including general managers at each location, to drive business growth, enhance operational effectiveness and efficiency, and ensure exceptional customer satisfaction.

Essential Core Competencies and Responsibilities:

Strategic Leadership:

• Collaborate with the President and executive team to develop and implement strategic plans and initiatives aligned with the company's goals and objectives.
• Provide leadership and guidance to general managers at each location to ensure consistent execution of strategic priorities and operational excellence.

Operational Management:

• Oversee the day-to-day operations of the company, including project management, service delivery, and resource allocation.
• Implement efficient operational processes and systems to optimize productivity, reduce costs, and maximize profitability without sacrificing safety or quality.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and drive continuous performance enhancements.

Financial Management:

• Work closely with the executive team to develop and manage budgets, forecasts, and financial plans in alignment with strategic objectives.
• Identify opportunities for revenue growth, cost savings, and operational efficiencies to drive bottom-line results.
• Develop and implement strategies to optimize capital allocation, including evaluating opportunities for organic growth and acquisitions.

Team Leadership and Development:

• Foster a culture of collaboration, accountability, and continuous improvement across all levels of the organization.
• Provide leadership and mentorship to general managers and operational teams, promoting professional development and talent retention.
• Facilitate effective communication and collaboration between departments and branches to achieve common goals.

Customer Satisfaction:

• Champion a customer-centric approach to service delivery, ensuring that client needs are met with the highest level of quality and professionalism.
• Establish and maintain strong client relationships, seeking feedback and addressing concerns to enhance customer satisfaction and loyalty.

Risk Management and Compliance :

• Identify potential risks and develop strategies to mitigate them, ensuring compliance with industry regulations and safety standards.
• Implement robust quality control measures to maintain the company's reputation for excellence and reliability.

Requirements

• Bachelor's degree in business administration, engineering, or related field; MBA or advanced degree preferred.
• Proven experience managing 5+ direct reports in executive leadership roles within the HVAC industry or closely related field.
• Strong business acumen with a track record of driving operational excellence and financial performance.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to translate vision into action and lead change initiatives.
• Demonstrated leadership capabilities, including team building, coaching, and decision-making.
• Proficiency in utilizing the company's ERP system, ensuring a deep understanding of its functionalities and leveraging it effectively to support operational processes and decision-making
• Naturally in sync with our company's values and culture, embodying the essence of our unique way of working where teamwork, innovation, and accountability are at the core.
• Knowledge of industry trends, technologies, and best practices.
• Ability to travel on a regular basis to various branch locations up to 5-7 days per month with possibility of more as organic and acquired growth occur.