Administrative Specialist - Parking

*Up to $3,000 Sign on Bonus May Be Available

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, and holidays.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option.
• Have peace of mind with life and disability insurance.

Job Title: Administrative Specialist
Department: Parking
Classification: Non-Exempt

Hiring Range: $23.35/hour - $26.27/hour
Salary Range: $23.35/hour - $35.03/hour

Position Summary: Performs a variety of customer service, administrative, clerical, enforcement functions for the Parking Department consistent with the organization's values and mission statement.

Supervision Exercised and Received: Position works under the general supervision of the Parking Programs Manager.

Essential Job Functions:
Costumer Service
*Provides world-class customer service at all times by being engaging, empathetic, and courteous while serving customers, with the ability to face adversity. Serves as the key point of contact at the front desk of the Parking Department in a dynamic atmosphere.
*Provides assistance with a large volume of customers in person, by telephone, email and online.
*Handles all customer inquires, complaints, ticket disputes and helps provide solutions, communicates rules and guidelines to customers.
*Understands the challenges customers face and assists them with parking issues.
*Collaborates with team members to solve problems.
*Performs all cashier responsibilities, revenue collection including payments for parking tickets.
*Follows PCI compliant standards. Using department guidelines, checks source documents and verifies information to sell and/or issue a wide variety of permits, day passes, rechargeable cards, service meters and tokens.
*Answers radio communication and responds to the parking officers in the field.
*Uses Sales Force to enter parking space requests, adjusts requests, monitors and processes on-line payments and invoices.
*Manages service meter requests on a daily basis, including application, setup, education, refills, recharges, and reassignments as needed.
*Sells garage monthly passes, punch passes and refills active passes as needed.
*Proactively manages and monitors 72-hour violations and snow tows, contacting vehicle owners to provide warnings of potential towing.

Administrative
*Receives and balances cash, check and credit transactions received by Parking Department on a daily basis and deposits money at City Finance in adherence to established policies and procedures.
*Maintains a high level of accuracy by entering daily account revenue into Municipay, keeping daily documents for audit purposes, and handling billing and payments for reserved parking spaces. Counts and balances meter coins bi-weekly, maintains a coin log spreadsheet, and manages both electronic and paper departmental files. Inputs data from handwritten parking violations and other sources, assisting in database maintenance.
*Counts and balances coins received from meters bi-weekly. Maintains coin log spreadsheet, electronic and paper departmental files as assigned. Inputs data and assists in maintaining parking department database system. Requires the entering of data from handwritten parking violations and other sources.
*Collects and enters all monthly revenue totals in parking spread sheet to assist and provide detailed financial numbers to help the department make more informed decisions.
*Runs various computer-generated reports as assigned, performs opening and closing duties, and handles additional tasks as needed, including creating temporary parking construction signs. Provides backup coverage at the Parking Kiosk and attends weekly team meetings. Plays a key role in training new hires. Performs opening & closing duties.
*Orders office supplies and maintains inventory. Reconciles petty cash and distributes reimbursements for double payments. Works on data memos and develops information related to Parking and Transportation Traffic Demand Management programs
*Assists with testing new parking products, technologies, and improvements to enhance department services.

Vehicle Impoundment, Tickets & Notices
*Determines needs and exercises judgment in towing vehicles, calling tow trucks, issuing and maintaining the tow log, and releasing impounded vehicles in adherence with department guidelines. Works to track down vehicle owners through various methods to prevent unnecessary tows.
*Processes ticket dispute forms and mails out responses as approved by the Parking Programs Manager.
*Prints, processes, and mails overdue parking ticket notices.
*Uses creative messaging to communicate parking news and changes.

City Organizational Values
*Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
Other duties as assigned.

Core Competencies: Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities:
*Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
*Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
*Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
*Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges.
*Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
*Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
*Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
*Office Administration: Knowledge of office processes and procedures, as well as general business practices, applicable to assigned work.

Minimum Requirements:
Education: High School diploma or GED equivalent.
Experience: Two years of experience in customer service, administrative and clerical work experience, cash handling or related field.
Technical Knowledge: Must be proficient in Microsoft Excel, Word, and Outlook (Email) and other basic office machines. Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.
Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to attain one within 30 days of start date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours:
*Regular full time, hours may vary with workload.
*Evenings/ Weekends/ Holidays may occasionally be required depending on department needs and special projects
Work Environment:
*Indoors: Office environment.
*Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of city facilities and areas

Physical Demands:
Balancing: Maintaining equilibrium.
Bending: Bending or position oneself to move an object from one level to another.
Carrying: Transporting or moving up to 20 lb. equipment, etc., unassisted.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Lifting: Moving objects weighing no more than 10 pounds from one level to another
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Visual Acuity: Ability to bring objects into focus.
Walking: Ability to move to traverse from one location

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

The City of Aspen is an Equal Opportunity Employer