Customer Success Representative

Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, MO, where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience.

How You'll Make an Impact

• Process new orders and drive the "clean order" initiative.

• Collaborate with engineering to meet customer expectations with quality and timely drawing packages.

• Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning.

• Support revenue maximization by reducing units on shipping hold and managing customer orders.

• Handle return authorizations, customer concessions, milestone billing, and overdue invoices.

• Implement lean manufacturing methodologies for continuous improvement.

• Communicate shipping schedules and resolve potential delays.

• Participate in daily meetings and escalate issues for resolution.

Your Background

• Bachelor's degree in Engineering or Business, or equivalent work experience.

• Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship.

• Onsite presence required in Jefferson City, MO.

• Experience with Microsoft Office and SAP is beneficial.

• Knowledge of general accounting principles.

• Strong organizational skills and basic understanding of project management.

• Aptitude for technical specifications and problem-solving skills.

More About Us

• At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development.

• Join a team that values innovation, collaboration, and excellence in customer service.

Ready to make a difference? Apply now and become a key player in our Customer Success team!