Customer Services Support Representative

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. With more than 30 years of combined experience in the field of optoelectronics our OSI Optoelectronics (OSIO) division is a diversified manufacturer of standard and custom photodiodes and optical sensors for used in aerospace, defense, commercial and medical applications.

We are one of the largest global manufacturers of optoelectronic devices, delivering engineering design support and manufacturing capabilities that include products for use in the defense, aerospace, medical, and industrial markets, among others. We utilize our world-class manufacturing facilities in the U.S., India and Malaysia to continue to put forth excellent engineering solutions aligned with efficient manufacturing to meet high-volume production requirements.

OSI Optoelectronics is seeking a Customer Services Support Representative. This individual will interact with customers, Sales Managers, and other departments within the organization via telephone and email, to handle a variety of pre-sales and/or post-sales functions. They will also process orders, returns, and assist customers with any other needs related to existing or future orders.

• Provide customer service to customers in designated territory via phone and email, troubleshooting/researching issues and working with the Sales Manager as needed.
• Process orders by entering customer POs into the ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary.
• Process customer return requests in ERP system, provide customer with RMA number, and process replacement order. Responsible for follow up on return orders with customer until closure of return.
• Provide customer with updated backlog of open orders for shipment schedule.
• Responsible for answering incoming calls to Customer Service Main line to assist customers with requests for pricing, availability, order placement, or any other issues related to existing or future orders, as well as incoming fax verification daily.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• High School Diploma or equivalent required. College level courses in business or a related field desired.
• Must have at least 3 years of experience in customer service within a manufacturing environment required.
• Excellent written and verbal communication skills.
• Team player with a positive attitude and demeanor.
• Able to work in a fast-paced environment.
• Excellent attention to detail.
• Great organizational skills, with the ability to multi-task and be self-motivated.
• Good working knowledge of Outlook, Excel, Word and PowerPoint.

Please review our benefits here: Life at OSI
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.