E-Commerce Management Analyst

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

• Manages merchant accounts for the University, including new account configuration and ongoing maintenance. Supports all necessary accounting (journal entries and deposits) and overall reporting for ecommerce transactions. Develops and maintains procedures relevant to payment card acceptance.
• Serves as primary liaison to the PCI-related contracted services providers, payment gateways, acquiring banks and processors.
• Configures and administers ecommerce applications - including AudienceView, Cvent and Nelnet Commerce Manager - to ensure that they meet Finance, Information Security and campus requirements. This includes creating or troubleshooting events on behalf of campus customers. Evaluates system impact as a result of available upgrades, including patches/fixes, and executes needed testing. Leads the investigation and resolution of application issues encountered by users. Logs support incidents to service providers and coordinates timely problem resolution with user and/or Information Systems staff as needed.
• Executes internal and campus communications relating to merchant services and ecommerce applications. Provides campus training relating to PCI compliance and ecommerce applications.
• Develops, maintains and reviews application security access for ecommerce application users to ensure internal controls are maintained systematically and data is protected from unauthorized access. Accountable for executing and getting approval security reviews on a rolling basis (e.g. weekly, quarterly and annual reviews).
• Consistently promotes best practices, high levels of customer service and implementation of customer's strategic goals.
• Meets regularly with others in Finance, including the Controller's Group and Student Financial Services, to ensure that a strong cross-functional relationship exists with these important partners.
• Performs other duties as assigned.

• Associate degree in a business, accounting or operations field and five to seven years of experience in merchant services and/or compliance activities.
• Knowledge and experience with PCI DSS and payment card / bank processing.

• Knowledge of ERP systems (e.g. Workday Finance).
• Knowledge of ecommerce applications (preferably Cvent, Nelnet suite of applications).
• Ability to manage the relationship and coordinate the work of external software vendors and coordinate related communications with internal stakeholders.
• Ability to maintain the security and confidentiality of any proprietary or sensitive data in any medium regarding the university or its students, faculty, or staff.
• Knowledge of Microsoft Office (including Access and Visio) and Google Workspace is required
• Demonstrated written and verbal communication skills are required; must have the interpersonal finesse to interact effectively within the organization and with external suppliers.
• Demonstrated organizational skills, a detail orientation, and a proven ability to follow projects and issues through to completion.
• Ability to work in a team environment both as a project leader and participant.
• Must be comfortable in an environment that places high emphasis on continual improvement, teamwork, and excellent customer service.

Preferred Education, Knowledge, Skills, Abilities:

• Familiarity with higher education administration current best practices and leading edge technologies.
• Demonstrated accounting knowledge.

Accountabilities:

• Responsible for own work only.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.