Client Project Coordinator 2 - Green Bay, WI

Pace Analytical Services

Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

• Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
• Assists with more complex projects involving client contact, verification of accurate check-in of samples, monitors status of analysis, provides response to client inquiries, and invoices client; as determined by supervisor.
• Directs client calls and requests to the appropriate project manager for follow-up.
• Schedules and enters bottle orders into the container order system based on the client's sample needs.
• Sets up accounts and account pricing within the Laboratory Information Management System (LIMS) and ensures account information is up to date.
• Reviews login dashboard and updates information and confirmations as necessary.
• Ensures approved reporting styles are applied to analytical reports.
• Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.
• Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.
• Provides project management to low-dollar, high transaction accounts or internal programs such interregional or external sub-work; as needed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience/support; OR an equivalent combination of education, training, and experience.

• Principles, practices, and techniques of customer service.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Correct business English, including spelling, grammar, and punctuation.

• Performing and providing professional-level customer service in a variety of markets.
• Training others in policies and procedures related to the work.
• Preparing functionals reports, correspondence, and other written materials.
• Guiding oneself with little or no supervision and depending on oneself to get things done.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.