New

Operations Clerk

Wisconsin Public Service
United States, Wisconsin, Oshkosh
May 08, 2025
WPS, a subsidiary of WEC Energy Group, is seeking an Operations Clerk in our Oshkosh, Wisconsin location. Job Summary The Operations Clerk provides efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, and creating and routing job packets. Job Responsibilities Process third-party billings Process Work Requests create, run and maintain queries in the work management system update job tasks as required process information updates create job packets, including equipment tags request locates release job to construction and maintenance personnel job closings Customer Information System process daily orders System Resource Updates examples of systems to include (ARCOS, Resource Tracker and OM Web) Handle Customer Requests communicate information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.) Monitor Operations Communications Monitor radio, pagers, and telephone for support of crews Maintain Records enter information into appropriate systems and filing records. Assist in Resource Scheduling coordinate routine gas and electric work to construction and maintenance personnel Maintain Quality Service follow distribution standards, company policies, and procedures provide necessary support for customer restoration efforts and gas emergencies Minimum Qualifications High School Diploma, HSED, or GED Three years customer service experience Experience with computers, including window-based pc environment Preferred Qualifications Delivery of customer service and sales; including inbound/outbound calls Testing requirements Basic Clerical Aptitude test (BCAB aka SASS): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information. Suggested Preparation: Review of basic arithmetic skills such as addition, subtraction, multiplication, division, percentages; review rules of grammar, spelling, punctuation; and alphabetizing or putting items in order. End Date: 05/22/2025 Minimum Posting Range: $27.31 Maximum Posting Range: $36.30 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers Legal authorization to work in the United States is required. We will not sponsor for Employment visas, now or in the future, for this job opening. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. EEO/AA policies and statements