Event & Meeting Manager- SentryWorld

What You'll Do

As an Event & Meeting Manager, you will:

• Responsible for preparing event documentation including contracts, banquet event orders (BEO), group arrival resumes, and post-event notes for Sentry Insurance booked events as well as other assigned businesses. Coordinates with sales/events, property departments, and clients to ensure consistent, high-level service throughout all phases of the group's agreement with SentryWorld.
• Conduct tours/site visits of the hotel and banquet facilities for qualified potential clients in accordance with the company/property policies and procedures. Listens and engages with client to identify needs and responds accordingly.
• Develop relationships with current and former clients to understand their specific needs and objectives both short and long term.
• Identify opportunities to upsell additional services to current clients to enhance the overall event experience. Proactively solicits previous clients and cold calling new for future events to drive departmental revenue.
• Assist in the forecasting process of client's spend including rooms, food, beverage, rentals, audio/visual, and misc. requests.
• Recognize opportunities to maximize revenue by upselling products/services and offering enhancements throughout the event process.
• Manage group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with groups and determines how to best work with property staff and client to solve presented challenges and/or develops alternative solutions.
• Act as the liaison between the sales/event team and the client throughout all phases the event process to ensures quality of service set by the SentryWorld brand. Confirms all dept heads are notified in advance of a scheduled site inspection or VIP arrival.
• Solicit feedback from other departments to identify areas for improvement and to enhance the client's experience. Develops an action plan to incorporate feedback as well as current trends in event management/design for the sales and events departments.
• Follow up with the client's post-event for feedback and solicitation to book next event.

Additionally, you will:

• Assist in the supervision and training of Conference Services Managers, on-going mentoring, review of processes, and opportunities for efficiencies.
• Close out group files upon departure, including any outstanding balance or commissions due in review with the Billing Specialist.
• Attend internal and external client networking events to foster existing and develop new relationships to drive top line and incremental revenue to SentryWorld.
• Perform regular maintenance review of all function spaces by performing walkthroughs, entering maintenance requests, and ensuring all maintenance requests are completed as ordered.
• Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards are met.
• Maintain knowledge of property features/amenities and those of competing properties within the market.
• Perform other job-related duties as assigned from time to time.

What it Takes

• Bachelor's degree or equivalent work experience
• Minimum 3 years of related work experience in sales and/or event coordination preferred
• Excellent organizational, planning, interpersonal, and problem-solving skills.
• Strong written and verbal communication skills.
• Excellent customer service and leadership skills.
• Ability to work effectively under time constraints and deadlines.
• Work extended/non-standard hours including nights, weekends and holidays as needed.
• Proficient in general computer knowledge especially Microsoft Office products
• Able to work independently and simultaneously manage multiple tasks
• Demonstrates flexibility and is strategically proactive.
• Ability to effectively present information in a one-on-one and group situations to customers/clients and other associates of the organization

Additionally, this position will require:

• Associate must possess a valid driver's license and have the ability to drive a company car or personal vehicle for company business.
• Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• 401(k) plan after 1 year of service to help fund your future
• Generous Paid-Time Off plan for you to enjoy time "out of the office" as well as Holiday Pay and Floating Holidays
• Group Medical, Dental, Vision, Life Insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Free Wellness Center Membership
• Associate discounted shift meals and golf rates

About SentryWorld

SentryWorld is the hospitality component of our business and is a tribute to our roots in the community of Stevens Point, Wisconsin. Since the early 1980s, it's served as a celebration of the city, state, region, and people who made it possible.

SentryWorld offers numerous ways to play, engage, and relax. It stands as a beacon in Wisconsin's burgeoning golf community as a world-class, award-winning, 18-hole public golf course.

SentryWorld also features banquet facilities, a sports complex, and two restaurants-Muse at Sentry and PJ's - SentryWorld, all located on the campus of the Sentry home office. Our latest addition, The Inn at SentryWorld, is a 64-room, upscale boutique hotel located just off the 18th-hole fairway of the golf course.

To help serve these operations, we employ a versatile staff to help make the experience as memorable as possible for our guests. Our associates bring an array of talents, skills, and backgrounds, coming together to provide amazing service and friendly, Wisconsin hospitality.

We'd love for you to join us and help us continue to be a unique and welcoming destination for guests who visit us from across the country.

SentryWorld is owned and operated by Sentry Services, an affiliate of Sentry.

Who You'll Want to Contact

Associate Talent Acquisition Specialist

Esbeidy Guevara

Esbeidy.Guevara@Sentry.com

Equal Opportunity Employer

SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.