Account Manager

Account Manager - Blood Drive Scheduling

Newark, DE

In 1954, the Blood Bank of Delmarva was established in the Delmarva region as a private, not for profit agency to collect, test, and distribute blood products. Today, the Blood Bank of Delmarva is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Delmarva community's health care system. As of October 2019, the Blood Bank of Delmarva employs approximately 175 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community.

This position is responsible for developing and organizing new blood drive partnerships with community businesses, churches, schools and other sponsors. This individual will use a consultative sales process to cultivate new relationships while growing existing accounts. In this role, the Account Manager will function as the brand ambassador for BBD's mission and help educate the public about the importance of blood donation. This position is considered "essential" during severe weather or emergency operation events.

Schedule: Monday-Friday, 8am-4pm. Weekends as needed.

Plan and implement effective strategies to recruit, retain and manage blood drive partners to achieve established monthly blood collection goals. Develop recruitment plans to ensure blood drives achieve collection goals while adhering to drive projections, efficiency and donor registration guidelines.
• Develop strategic plans and forecasting to manage territory to meet growth objectives with focus on critical periods. Initiate, develop and maintain relationships with new and existing blood drive partners. Identify new blood drive partnership and market expansion opportunities. Develop plans and measurements to track weekly, monthly and quarterly progress.
• Foster and promote a consultative, interactive sales process by using your passion and knowledge for blood donation to educate the community about the importance of blood donation. Promote BBD's marketing and donor programs to help acquire new drive partners.
• Educate and provide ongoing support to drive coordinators, volunteers and staff on blood drive processes such as donor eligibility, how to recruit donors and day-of-drive protocols.
• Function as a steward of the BBD brand by increasing visibility and participation in community events, chambers and member organizations. As a subject matter expert on blood industry topics, you may speak at conferences or relevant industry/interest group meetings.
• Ability to work a non-traditional schedule, which may include evenings and weekends.
• Ability to travel at least 70% of the time.

Education:

• Bachelor's degree in sales, marketing, or communications OR equivalent combination of related education and experience
• Two years B2B sales - preferably managing a book of business in a territory

Experience:

• Excellent oral and written communication, including training and presentation skills
• Strong time management and project management skills
• Ability to work in a fast-paced environment with demonstrated ability to handle multiple tasks and demands
• Ability to travel at least 70% of the time
• Ability to work a non-traditional schedule which may include evenings and weekends

Knowledge:

• Basic knowledge of computer software packages such as Microsoft Office and Outlook.
• Experience preparing and delivering professional presentations
• Strong working knowledge of sales and marketing practices and techniques