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At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Operations Program Specialist We are seeking a highly skilled and experienced Operations Program Manager to join our dynamic Line Operations team. This role involves analyzing and enhancing business operations, developing sustainable and quantifiable business processes, and managing various operational programs. The ideal candidate will possess specialized expertise, solve complex problems, and identify innovative solutions while working independently with minimal guidance. Provides Process Improvement, program management, Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements for Line Operations.
- Requires in-depth knowledge and experience.
- Uses best practices and knowledge of internal or external business issues to improve products or services.
- Solves complex problems; takes a new perspective using existing solutions
- Works independently; receives minimal guidance
- Acts as a resource for colleagues with less experience
Planning and Analysis Analyzes business needs and identifies potential cross-functional process improvement initiatives and program management opportunities. Scopes potential initiatives to forecast the anticipated benefits and resource needs of each. Prioritizes needs. Develops departmental continuous improvement plan and collaborates with other departments to determine resource constraints and points of overlap. Negotiates for resources. Maintains repository and roadmap of program, process, department projects, and continuous improvement activities. Decides which stakeholders to engage and how.
Process/Continuous Improvement Works with management to plan and implement program and process improvement, as well as departmental projects. Ensures alignment to business unit objectives. Develops program plans, project plans, process plans, success metrics, and acceptance criteria. May assign work to others and monitor for completion. Monitors and ensures that project meets acceptance criteria. Identifies risks, issues and roadblocks and notifies project sponsors. Recommends mitigation strategies. Facilitates process improvement work sessions with operational teams and business process owners. Establishes clear roles and responsibilities.
Consultation Researches operational best practices and makes recommendations. Develops and communicates project plans, reports, and status updates. Manages organizational change efforts. Serves as a subject matter expert in process improvement to employees and supervisors. Education/Experience/Certifications
- Education Typically a bachelor's degree in business, engineering, finance or other related field or equivalent experience.
- Experience Typically five or more years in process improvement, project management or related field.
- Certifications, Licenses and Training Project Management Professional (PMP) certification preferred. Six Sigma certification preferred.
Competencies (Knowledge, Skills, Abilities)
- Intermediate knowledge of project management methods and principles.
- Intermediate knowledge of PGE's policies, procedures, tariffs and regulations.
- Intermediate knowledge of industry best practices related to area of discipline.
- Intermediate skills in project management.
- Intermediate skills in influencing without authority.
- Intermediate skills in facilitation and presentations.
- Intermediate skills in systems and programs used in functional area, including data retrieval.
- Advanced customer focus skills.
- Intermediate safety leadership skills.
- Intermediate skills in analytical thinking.
- Advanced skills in problem solving.
- Advanced oral and written communication skills.
- Advanced interpersonal skills.
- Intermediate decision-making skills.
- Advanced organization and prioritization skills.
- Intermediate knowledge of business process interrelationships.
- Advanced business acumen.
- Advanced skills in change leadership.
- Intermediate risk management skills.
Physical and Cognitive Demands Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where limited standardization exists.
- Ability to adhere to set response times, deadlines and time-sensitive tasks.
- Ability to follow accuracy standards.
- Ability to follow through on decision-making tasks.
- Ability to interact effectively and collaboratively within a team environment.
- Ability to communicate and problem solve when under stress.
- Ability to respond and adapt to frequent change.
- Ability to accept and demonstrate self-awareness when provided constructive feedback.
- Ability to discern feedback and acknowledge ownership of areas of improvement.
- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
- Ability to successfully collaborate with peers, managers and others within the organization.
- Demonstrates sound memory.
- Ability to process new information to be applied consistently to work tasks.
- Ability to work long hours.
- Ability to work a variable schedule.
- Ability to report to work and perform work during periods of severe inclement weather.
- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
- Driving/travel/commute: Daily within service territory
- Frequently (at least once a week or more)
- Occasionally (one to two times a month or less)
- Driving/travel/commute: Overnight inside/outside the service territory
- Occasionally (one to two times a month or less)
- Computer use (use computer regularly for entire work shift)
- Lifting/pushing/pulling: Up to 10lbs.
Environment- Indoor/Outdoor Compensation Range: $74,325.00 - $148,625.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis. PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here. Join us today and power your potential! Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.comor by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com. To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
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Portland General Electric
May 07, 2025