Sr Ground Support Projects Consultant

Southwest Airlines
401(k)
United States, Texas, Dallas
May 07, 2025
Department: Cargo Provo & GSE Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Senior Ground Support Projects Consultant delivers on our Purpose by leading and managing departmentwide and Company projects. This role collaborates with various internal and external teams to lead change management and process improvements. The Senior Ground Support Projects Consultant is a strong communicator with a proactive mindset who looks forward to leading impactful initiatives at Southwest. Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Set the vision and associated work streams that influence and contribute to the development of the Ground Support Equipment roadmap; incorporating quantitative and qualitative insights that identify operational gaps and pioneer solutions that drive success in reaching our vision Be the driver of internal and external teams (Ground Operations, Operational Performance, Customer Experience, Technology, etc.) to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front line engagement and prototype development Challenge the status quo while seeking alignment with other functional teams in a manner that may allow implementation of short-term solutions while elaborating on long term, ideal state strategy Display expert level depth of knowledge around Employee roles and responsibilities Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation Create, deliver, and align Executives via expert level communications/presentations that summarize difficult and complex topics into easily understandable storylines Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well communicated plans across blended teams within operations, commercial, and technology groups Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities Skilled and persuasive communicator who can effectively manage relationships internally and externally Skilled in demonstrating initiative, entrepreneurialism, and creativity Skilled in using business intelligence tools such as SQL or Tableau Ability to take ownership and accountability Ability to make decisions in an ambiguous environment Ability to view problems as an opportunity for improvement Ability to lead on projects and serve as a subject matter expert Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions Ability to perform job functions independently with limited supervision Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment Ability to interpret data, draw implications and modify approach required Ability to communicate effectively with individuals and groups Demonstrated willingness to take a position when rewards outweigh the risk Education Required: High School Diploma or GED Experience Expert-level experience, expansive and far-reaching knowledge in: Consulting, corporate strategy, technology, product, or service design Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management Technical acumen and expertise with an understanding of designing, building, and prototyping applications/services Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Ability to be or remain stationary in a forward and downward position Must be able to remain in a stationary seated position for under 50% of the time Must be able to remain in a stationary upright position for under 50% of the time Ability to traverse from one location to another (does not include travel to/from work) Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** * Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** * Competitive health insurance for you and your eligible dependents (including pets) * Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. * Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.