Manager, Internal Communications

Job Description

We have an exciting opportunity for a Manager, Internal Communication at UL Research Institutes and UL Standards & Engagement, based in our Evanston, Illinois office.

The Manager, Internal Communication, will lead the ULRI-ULSE internal communications planning and execution with a strong emphasis on driving awareness of the organization's mission, vision, and values, and promoting employee engagement and a positive culture. The Internal Communications Manager leads a team and works closely with various departments to create and execute communications strategies that keep our employees informed, motivated, and aligned with our organization's goals. The position reports to both the Chief HR Officer, who guides employee engagement strategies, and the VP of Marketing & Communications, who provides expertise on communication best practices, tools, resources, and career development.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge.

What you'll learn and achieve:

As the Manager, Internal Communication, you will play a key role in the rapid growth of UL as you:

• Enhance and execute a comprehensive internal communications plan that aligns with organizational goals and supports a collaborative culture.

• Design and manage communication campaigns that promote employee engagement, reinforce organizational values, and celebrate successes.

• Collaborate with the CHRO and VP of Marketing & Communications to ensure communication strategies are consistent with our brand and culture.

• Work closely with other departments to ensure that internal communications support their objectives.

• Develop, edit, and manage the production of engaging content and communication events (e.g., Townhalls, webinars) that resonate with various employee audiences.

• Ensure all internal communications are clear, consistent, and aligned with our organizational voice and tone.

• Oversee a team of communications professionals, providing guidance, mentorship, and professional development opportunities.

• Ensure the team effectively manages internal communication channels, including intranet, email newsletters, internal social media, and other platforms.

• Partner with HR to develop and promote initiatives that enhance employee engagement, such as recognition programs, and employee feedback mechanisms.

• Communicate key HR and other organizational initiatives, policies, and updates clearly and effectively across the organization.

• Collaborate with CHRO and VP of Marketing & Communications on the development and launch of employment brand initiatives for employees and the external market.

• Foster a sense of community and inclusion by creating opportunities for employee participation and dialogue.

• Establish metrics to assess the effectiveness of internal communication strategies and initiatives.

• Regularly report on engagement metrics and employee feedback to refine and improve communication practices.

• Collaborate on other departments or organizational initiatives as required.

What you'll experience working at UL Research Institutes and UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You'll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today's global challenges require.

• Interesting work: Every day is different for us here. We see what's on the horizon and use our expertise to build the foundations of a safer future. You'll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.

• Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue a beneficent future in which we all can thrive.

• Total Rewards: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation based on the level of the position. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Excellent written and verbal communication skills, with the ability to adapt form, tone, and style of communication to different audiences.

• Strong interpersonal skills to work effectively with leaders and colleagues across the organization.

• Positive and collaborative leadership style to lead and develop a high performing team, setting high standards and accountability for process and results.

• Commitment to a standard of excellence in communications, with attention to detail and willingness to both lead the work and execute.

• High degree of curiosity to learn about the mission and impact of the organization and the areas of specialization of its professionals.

• Responsiveness and a sense of urgency, with focus on both outcomes and process improvement for the short and long term.

Professional education and experience requirements for the role include:

• Bachelor's degree in Communications, Public Relations, Marketing, Human Resources, or a related field. A master's degree is a plus.

• At least 7 years of experience in marketing or communications, with at least 3 years of experience in employee engagement, or related communications roles, preferably within a nonprofit organization.

• Experience leading a team and managing cross-departmental projects.

• Experience working with and executing communications strategies in a complex organizational structure.

• Proficiency in communication tools and platforms, including intranets, email marketing software, and social media channels.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

Our affiliate, UL Solutions, stands alongside us in working for a safer and more sustainable world. UL Solutions conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools, for customers around the world.

Learn more about us and the offered benefits, visit our websites at UL.org and ULSE.org.

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