Manager, QA (Defense)

General Dynamics Ordnance and Tactical Systems (GD-OTS), a premier provider of ordnance weapons and tactical systems to the U.S. Department of Defense and allied nations, has an opening for an onsite Manager, QA (Defense) to join our Red Lion, PA Team.

We take pride in supporting the mission of the warfighter by delivering the best, to the best. Our products can be found with every U.S. military branch and with allies around the world. We are looking for a motivated and creative leader to help shape and support our mission.

GD-OTS offers great benefits effective the first day of employment! Medical, dental, vision, and 401k, among other benefits are available without a waiting period and offered at a low cost to you.

Summary:

This position is responsible for leading and managing a quality team by providing direction/coordination/training/tools needed to ensure product meets defined requirements, while mitigating schedule constraints to ensure compliant product meets schedule demands. The Quality Manager is a change agent that is responsible for fostering an environment of continual improvement and adherence to quality standards and customer requirements. The Quality Manager develops or update policies, procedures, and methods to evaluate and improve the quality of products, materials, components and/or operations. The Quality Manager develops, assures, and maintains the quality of products and processes, including standard procedures (e.g., ISO 9001:2015, AS9100D, ISO 14000 family of standards), quality internal or supplier audits/reviews, Taguchi methods, process reengineering, etc. Responsibilities are within the Quality Assurance and Quality Control methods functioning in a combination of disciplines.

Supervises programs and activities within the quality assurance functions of the organization
• Oversees audit or inspection processes meant to monitor compliance with established quality standards
• Administers policies and programs ensuring that organizational products and processes meet established quality standards
• Participates in the development, implementation, and administration of an organizational quality management system and monitors progress against strategic quality-related goals
• Supervises the work of a team of analysts that collect data identifying potential quality failures, evaluate quality of raw materials or components, in-progress goods, processes or operations, and implement and measure the impact of corrective actions
• Solicits internal and external feedback with the goal of continuously improving processes or products
• Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination with concurrence from HR & Senior Leadership

Scope of Responsibilities may also include:

• Manage, lead, direct and mentor the quality team
  • reviewing and approving timecards and expenditures
  • approving purchase requisitions
  • Manage quality budget and resources
  • Evaluate team performance
  • Oversee the development of the teams professional skillset
• Act as customer and/or USG liaison for all quality issues/concerns and ensure adequate resolution
• Develop and implement quality control systems
• Monitor and evaluate processes and product
• Lead continuous improvement initiatives
• Report on quality performance
• Support proposal activities
• Ensure accuracy and thoroughness of customer deliverables including but not limited to:
  • First Article Plans
  • First Article Reports
  • Critical Characteristics Control Plan
  • Critical Plan of Action
  • Customer or Government Corrective Action Responses
• Support cross functional team initiatives
• Lead failure investigations for highly complex product or process nonconformities to identify root cause and implement corrective action
• Review and support supplier quality issues and/or nonconformances.
  • Ensure nonconformance (NC's) and corrective actions are initiated, actioned and verified
• Support new supplier qualification requirements.
• Prepare reports for Senior or Executive Management by collecting, analyzing, and summarizing various sets of data.
• Ensure high priority program quality risks are identified, communicated, and mitigated.
• Ensure compliance to Quality Management System requirements

Required Qualifications:

• Associate's Degree
• OR equivalent combination of relevent education and/or experience
• 5-7 years experience in a relevant function

Preferred Qualifications:

• Bachelor's Degree in Engineering or other Engineering-related degree or Quality Management or Business
• Relevant Quality Engineering experience within Manufacturing, Military, Aerospace/Aviation, Automotive industry, Commercial industry
• ISO9001:2015 Lead auditor or AS9100D Lead Auditor
• Six Sigma Green Belt
• Certified Quality Engineer
• Strong Mechanical Background

• SharePoint

• TipQA

• Soft Expert

• Minitab

• Ability to read and interpret technical engineering drawings

Knowledge, Skills & Abilities:

• Strong computer skills, administrative data control, scheduling and team interface
• Strong written, digital and verbal communication skills in both an individual and team environment
• Looks for ways to improve and promote quality
• Must be able to possess strong, planning, execution and multitasking skills and have demonstrated ability to reprioritize on the fly
• Must be able to manage quickly changing priorities while meeting deadlines
• Works within the highest level of integrity, ethics and safety
• Operates under minimal direction and exercises moderate to independent judgment
• Decisions are guided by policy, procedures and business plan
• Ability to identify and seek needed information; research skills
• Consistent exercise of discretion and judgment
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Solves complex problems
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives

Other Requirements:

• Willingness and ability to travel up to 25%
• Proficiency with MS Office 365 tools
• Professional demeanor and presentation skills for frequent customer meetings, presentations
• Other duties as assigned

The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.