Fraud Analyst I

Cadence Bank
United States, Mississippi, Tupelo
May 06, 2025
Description Primary Purpose: The Fraud Analyst is responsible for managing and resolving billing disputes and fraudulent activity for Debit Cards and Credit Cards using Chargeback Rules and Regulations. Principal Duties and Responsibilities: Manage billing disputes and fraudulent activity within the allotted timeframe for chargeback cycle and regulations Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility Ensures quality standards and time constraints are met to prevent monetary losses Communicates with branches, customers, merchants and law enforcement for dispute resolution Maintain departmental procedures for assigned job functions Manages Incoming and Outgoing chargeback documentation to/from Associations (MasterCard, Visa, and PULSE) Ensures accurate fraud reporting for fraudulent activity Initiate general ledger entries and monitor activity related to charge backs, Exception items, etc. Review daily reports and research transaction activity that passes through the PULSE Switch Process the transaction research and resolution for Exception and Good Faith Items4 Process branch and/or subpoena requests for ATM Video Surveillance Manage incoming ATM disputes and ATM outages Assist the branches with retrieving ATM totals and/or reports for Exception items Notifies management of important developments (fraud trends) and potential problems (fraud detection/prevention) Performs other related duties as assigned by Supervisor Job Specifications: High school education and 2-3 years related work experience in bank operations Ability to work in a fast paced environment meeting deadlines and production goals Ability to apply sound judgment utilizing problem-solving skills Excellent verbal and written communication skills Good organizational and time-management skills Ability to handle multiple tasks simultaneously in a competent and professional manner Proficient with computers including Microsoft Word and Excel Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.